Adobe ask me to subscribe whereas Im already

[Dreyfus32019127nbn0]

Hello, I don't know why for 1 month, although I am still subscribed to Acrobat Pro, I can no longer modify PDFs from the application, Only from the website, which is unbearable! My subscription is still in progress yet I am asked to "upgrade" and subscribe. Thanks for your help !!

[AkanchhaS]

Hi @Dreyfus32019127nbn0 

Sorry to hear about the trouble caused.

Your account status shows you have an active subscription to Adobe Acrobat Pro. Please check the following details to activate your subscription:

1- Ensure you use Acrobat Pro, not Acrobat Reader, as Reader is a free app.

2- Double-check the email address you have used to Sign In to the application. 

3- If its the correct email, then Sign Out and Sign back in once

Let us know if that helps.

Thanks,

Akanchha