Adobe - Blank File path when saving or opening

Report · Nov 08, 2024

We are having an issue with a user that when saving files in Adobe, file and folder names do not appear. This happened after we switched user to a Windows 11 machine. This issue seems to be unique to Adobe, as we can see file and folder names in File Explorer.

Have attempted multiple solutions:

Repair through Control Panel/Programs and through Adobe File/Help/Repair Installation
- Ran DISM tool repair; no repair action needed
- Multiple Preferences selected/unselected then checked after Adobe app closed/re-opened.... mirrored local settings

User has a work around, where they can click icon and file name will appear. Just wondering if anyone has experienced this unique issue and have a solution for it.

V/r

Nick

Report · Nov 13, 2024

Thank you merry867 for the suggested solutions. Unfortunately still not able to resolve the issues.

Will have to explore other possibilities or even resort to windows profile wipe as a last resort. User does have a work around available until then.