Adobe browser plugin crash when performing operations in the genreated pdf report. Excep 0xc0000005

[mailinator5C11]

The issue started after updating adobe reader to  22.001.20085

We use the Adobe browser plugin in our application. Whenever we perform any operations(Example: print, save(ctrl+s)) in the generated pdf report, it's Crashing.

Faulting application name: AcroRd32.exe, version: 22.1.20085.0, time stamp: 0x621fcc7a
Faulting module name: AcroRd32.dll, version: 22.1.20085.0, time stamp: 0x621fcc76
Exception code: 0xc0000005
Fault offset: 0x001268c4
Faulting process id: 0xfa0
Faulting application start time: 0x01d83ec1a6b3eab0
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe
Faulting module path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.dll
Report Id: f744fb1b-0624-4bbc-8157-f90a1510d738
Faulting package full name: 
Faulting package-relative application ID: 

Fault bucket 2110385886283788992, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: AcroRd32.exe
P2: 22.1.20085.0
P3: 621fcc7a
P4: AcroRd32.dll
P5: 22.1.20085.0
P6: 621fcc76
P7: c0000005
P8: 001268c4
P9: 
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8876.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8942.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8953.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8960.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8971.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_AcroRd32.exe_c3131fb5b1c66279564e167dddc2cf84ebe941_c562368a_a1ad8c5e

Analysis symbol: 
Rechecking for solution: 0
Report Id: f744fb1b-0624-4bbc-8157-f90a1510d738
Report Status: 268435456
Hashed bucket: 364882107072c96edd4998c842f172c0
Cab Guid: 0

[Amboo Srivastava]

Hi,

Apologies for the inconvenience caused to you due to this issue. We would need the crashdump and other logs for investigating this further.

1. Could you share the crashdumps on a shared online storage (dropbox/onedrive/googledrive) and share link with us?

2. Is there any special browser setup you are using?

3. Is this a recent break for you after the update? Worked fine with previous version?

thanks,

-amboo