Adobe causing Encompass to crash

New Here ,
Jun 23, 2022 Jun 23, 2022

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Clients are receiving NTDLL errors and there appears to be an issue with Encompass and Adobe. We were asked to contact support and reference the following:

 

Adobe support Case E-000601797
Adobe bug # ADC-4361001

 

Can someone please assist?

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Crash or freeze

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Adobe Employee ,
Jun 24, 2022 Jun 24, 2022

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Hi Doug,

 

Thank you for reaching out.

 

Would you mind sharing the Adobe application and its version details you are using?

Also, please share the screenshot of the error message at the client's end.

 

Thanks,

Meenakshi

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LEGEND ,
Jun 24, 2022 Jun 24, 2022

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Posting in the community forums is NOT contacting Adobe support. Bear in mind, since you don't define what you mean by "Adobe", there is no support for the free Acrobat Reader.

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