Adobe CC wants to update acrobat DC which I don't have

[tnsprin]

This is a long outstanding problem.  Adobe cc thinks I have acrobat 10.11 installed and keeps trying to install the latest DC version. 

I do not have it installed.  Two pc's ago I probably had a version included with some IBM software that the company I worked for used.  However it was uninstalled.  On current machine have tried verious fixes with no success, including  ...

• Running various ADOBE CLEANERS. 
• Letting it install the "update" and then deleting the "trial".  
• COMPLETE UNINSTALL  of adobe products. Run Cleaners.  Then reinstalling the products i do use.  Don't even want to go near that again as the reinstall of CS6 was a real pain that I actually needed Adobe support to help with (they at that time also couldn't figure out why it was seeing Acrobat X)

The products I do have are Premier pro CS6,  Adobe CC Photography.  Acrobat Reader DC, and Adobe Digital additions.

[Amal.]

Hi tnsprin

Hope you are doing well and sorry for the trouble. As described the CC application tries to update the Acrobat DC application and you do not have it installed.

I have checked the Adobe account linke with the Adobe ID you are using on this community and unable to track any paid application/subscription for Adobe Acrobat/DC.

Please try to run the Acrobat Cleaner tool from the link - https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer once and reinstall the Acrobat Reader DC using the link - https://get.adobe.com/reader/enterprise/ and see if that works.

Regards

Amal

[tnsprin]

I don't want to update adobe acrobat dc, it just insists that I have an update.   It thinks I have adobe reader X installed..

I've run the cleaners serveal times with no  success.  I've done this with and without have adobe Reader DC installed, and that made no difference.

This of course means that, among other things, I can't leave the creative cloud  desktop option "Auto-update" set.

[tnsprin]

correction

I don't want to update or install Adobe Acrobat DC, it just insists that I have an update. It thinks I have adobe Acrobat X installed (says version 10.11).

I've run the cleaners serveal times with no success. I've done this with and without have adobe Reader DC installed, and that made no difference.

This of course means that, among other things, I can't leave the creative cloud desktop option "Auto-update" set.

Since there was one new cleaner I tried doing all the cleaners again.  I first did a normal removal of acrobatd reader DC and a reboot.  then each cleaner  and a reboot.  And for those that have reader and acrobat cleanups, I did each one with a reboot.  Nothing changed.  It still thinks I have a acrobat 10.11 installed even though no acrobat or readers are installed.

And note this is no a case where I have an older Acrobat that I don't want to get removed.

[Test Screen Name]

CC has always done this, and Adobe have never shown the slightest interest in fixing it, or even any sign of understanding what the problem is. All you can do is (1) turn off automatic update (2) never accept the offer to "update" Acrobat because it will uninstall your old Acrobat X leaving you with nothing.

[tnsprin]

I do not have an acrobat x instatlled.  It just says it sees version 10.11 and that their is an update.

Two machines ago (2006 or earlier) I had some version of acrobat installed that was included with a IBM product that coverted IBM Advanced Function printouts to displayable (as a PDF).  That was before I retired.  I long since uninstalled both Acrobat and the IBM product, and they were not installed on later PC's (2011 and 2019).  I cannot find any trace of them and the Adobe Cleanups also ran without finding them.  But the Adobe Crative Cloud desktop sees something.

[Amal.]

Hi there

We are sorry to hear that and the delay in response. Please try to create a new test user profile with full admin rights in Windows or enable the root account in Mac and try using the application there and check.

Regards

Amal

[tnsprin]

create a new user and once I logged into creative cloud it showed the same Adobe Acrobat DC update.

[Amal.]

Hi there

We are sorry to hear that. Would you mind sharing the screenshot of the error message for a better understanding.

Regards

Amal

[tnsprin]

Not sure if they say much other than it thinking I have version 10.11 installed.  I would be curious to know where it might be looking that it sees that version

[Amal.]

Hi there

We are sorry to hear that, you may please try to update the application manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

I have also sahred more information in private message. Please check.

Regards

Amal