Adobe charges me twice - for 0 services.

New Here ,
Jul 04, 2022 Jul 04, 2022

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Re Acrobat Pro DC: I had a subscription for € 11,89 per month. When Adobe suddenly started charging 17,84 for June, I asked - via PayPal - for reimbursement of difference € 5,95. Difference was reimbursed, but simultaneously my subscription was cancelled. I immediatley entered into a new 11,89 subscription for June, but asked - again via PayPal - for reimbursement of fromer June payment. This was again "translated" into a cancellation of my subscription. Now I have payed 2 x 11,89 for June and 0 service (no subscription). Adobe is not approachable neither by email not hotline. What am I supposed to do?

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Adobe Employee ,
Jul 04, 2022 Jul 04, 2022

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Hello,

 

Sorry for the trouble caused.

 

I suggest you contact our billing team via the number provided for your region on the following page: https://helpx.adobe.com/contact/phone.html. They will be able to offer you the correct information.

As we do not have access to the billing info, there is not much that can be done from our end.

 

Thanks,

Meenakshi

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