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ADOBE Cloud Not working since 14 Nov

New Here ,
Nov 16, 2022 Nov 16, 2022

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Hi, somebody having the same issue? I'm trying to access to ADOBE Cloud for using ADOBE pdf export, but server does not responde, since monday 14 th Nov

Contact with service support has been useless so far. Can you help me?

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Edit and convert PDFs

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correct answers 1 Correct answer

Adobe Employee , Nov 17, 2022 Nov 17, 2022

Hi @IDOM27148413ji21 

 

Update:

Our engineering team has taken care of this issue, and the services should be up and running fine now. You may try to load the webpage again and see if you can access the Document Cloud services. 

 

~Akanchha

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Adobe Employee ,
Nov 16, 2022 Nov 16, 2022

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Hi @IDOM27148413ji21 

 

Sorry to hear about the trouble caused.

When you say Adobe Cloud service isn't working, we believe you are referring to the Document Cloud cloud web here. Is it the link/website you have been trying to access https://acrobat.adobe.com/link/home/ 

Try the following steps and let us know if that helps:

1- Try with different web browser

2- Clear cache or cookies

3- Share the screenshot of the error if you still see the message.

4- Share the URL you have been trying to access at your end.

 

Important: If the suggestion above doesn't work, please share the HAR file with us. 

How to collect the HAR file, for that you may please review this article: 

https://helpx.adobe.com/captivate-prime/kb/generate-HAR-file.html 

 

Thanks,

Akanchha 

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Adobe Employee ,
Nov 17, 2022 Nov 17, 2022

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Hi @IDOM27148413ji21 

 

Update:

Our engineering team has taken care of this issue, and the services should be up and running fine now. You may try to load the webpage again and see if you can access the Document Cloud services. 

 

~Akanchha

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New Here ,
Nov 17, 2022 Nov 17, 2022

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Thnks is solved everything working fine.

________________________________

[personal details removed by moderator]

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