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Adobe constantly crashing windows

New Here ,
Apr 29, 2024 Apr 29, 2024

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I use Adobe editor as a primary application with my work.  However, I am constantly faced with the same issue that is literally ruining my life and making my work very difficult to do.

At least once per day, I will go to save a document I have completed working on only to have it say "Reading the File...This is taking longer than usual..."

 

When I get this error, I have no other choice other than to hard reset my laptop, losing all my work in multiple programs, as the error renders my computer useless.

"Waiting" does not fix the problem.  This message can be on my screen all day.  It will never dissapear.

"Cancel" does not fix the problem.  It just keeps the message on the screen.

Trying to close it does not fix it - I get a message saying "not responding" and asking if I want to force close.  I click force close, and it still does not close the window.

I then go into Task Manager and attempt to force close it from there.  It still does not close.

During this time it has caused my laptop to not allow me to do anything.  I cant click on other windows and eventually get a message saying that Explorer is not responding.  Therefore, I have no other choice other than to force shut down my laptop, losing work across other programs that I am using.  The result in a full shut down, restart and re log into my applications can take about 30 minutes.  Then I need to redo work that has been lost.

 

This happens at least once per day, without fail.

It has happend across multiple laptops issued to me.

I am running the latest version, however, it has happened across multiple versions.

I have done all the trouble shooting including reinstallation, repairing version.I have protected view turned off

Done Distiller

 

You name it, I have done it.  

If I had a choice I would never use this programs given the issues it causes me and the lost time inflicted in my work due to crashes.

 

If anyone has a real solution that will be of assistance, I would appreciate it.

 

(NOTE:  I do not have administrator access on my laptop, therefore, cannot access features that require this easily).

 

 

TOPICS
Crash or freeze , General troubleshooting , PDF

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Adobe Employee ,
May 17, 2024 May 17, 2024

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Hi there, hope you are doing well. What is the version of the OS and the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.20759 installed. Go to Help > Check for updates and reboot the computer once.

 

Also collect the the Adobe CC logs https://adobe.ly/4bCxltH , Procmon logs (Win Only)  https://adobe.ly/4bFc16e  and Crash/freeze logs https://adobe.ly/4bDuhge share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.
 
Regards
Amal

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