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One of our users is getting the following error after a crash when using acrobat:
Problem Event Name: APPCRASH
Application Name: Acrobat.exe
Application Version: 22.2.20191.0
Application Timestamp: 62e98944
Fault Module Name: Acrobat.dll
Fault Module Version: 22.2.20191.0
Fault Module Timestamp: 62e9893f
Exception Code: c0000005
Exception Offset: 00114e16
OS Version: 6.3.9600.2.0.0.144.8
Locale ID: 1033
Additional Information 1: 64ac
Additional Information 2: 64ac7f77bd4addd18b3223ad4731153b
Additional Information 3: d2da
Additional Information 4: d2da6510562e30aafe099d0bc5a9681c
any help is apppreciated
Thank you for reaching out, and sorry about the trouble.
As the application crashes, please try the troubleshooting steps suggested in the following help document: https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html. Ensure that you are using the latest Acrobat version. To check the latest updates available, please refer to the following page: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html.
If that does not help, try removing the application and running the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html). Reboot the machine and install Acrobat Pro DC from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html.
If the issue persists, we may need to collect logs.
Let us know how it goes.