Adobe Crash Windows r2

[kylem99012514]

One of our users is getting the following error after a crash when using acrobat:

Problem signature:

  Problem Event Name:                        APPCRASH

  Application Name:                             Acrobat.exe

  Application Version:                           22.2.20191.0

  Application Timestamp:                     62e98944

  Fault Module Name:                          Acrobat.dll

  Fault Module Version:                       22.2.20191.0

  Fault Module Timestamp:                 62e9893f

  Exception Code:                                  c0000005

  Exception Offset:                                00114e16

  OS Version:                                          6.3.9600.2.0.0.144.8

  Locale ID:                                             1033

  Additional Information 1:                 64ac

  Additional Information 2:                 64ac7f77bd4addd18b3223ad4731153b

  Additional Information 3:                 d2da

  Additional Information 4:                 d2da6510562e30aafe099d0bc5a9681c

any help is apppreciated 

[MeenakshiNegi]

Hi kylem99012514,

Thank you for reaching out, and sorry about the trouble.

As the application crashes, please try the troubleshooting steps suggested in the following help document: https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html. Ensure that you are using the latest Acrobat version. To check the latest updates available, please refer to the following page: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html. 

If that does not help, try removing the application and running the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html). Reboot the machine and install Acrobat Pro DC from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html.

If the issue persists, we may need to collect logs.

Let us know how it goes.

Thanks,

Meenakshi