Adobe crashes when closing the file

New Here ,
Jul 22, 2022 Jul 22, 2022

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Hi,


we are using the "Fill and Sign" feature in Adobe. We have the problem that Adobe crashes when you want to close file after using this feature. Saving the file is not a problem. Only when we want to close the file, Adobe crashes. It doesn't happen all the time, but it happens frequently.

We have reinstalled Adobe. But no change.

Does anyone have any idea what is causing this?

 

Thanks.

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Comment review and collaborate PDF , Crash or freeze

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Adobe Employee ,
Jul 25, 2022 Jul 25, 2022

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Hi Simone

 

Hope you are doing well and sorry to hear that.

 

What is the version of the Acrobat DC and the OS you are using? To check the version of the application go to Help > About Acrobat and make sure you have the recent version 22.1.20169 installed. Go to help > Check for updates and reboot the computer once.

 

Also try to repair the installation from the help menu (Win Only) and see if that works.

 

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

 

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

 

Regards

Amal

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New Here ,
Jul 26, 2022 Jul 26, 2022

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Hi Amal,

thank you for your answer.

 

Repair I tried, but unfortunately it did not help.

 

The version is 2022.001.2016 DC.

 

I have looked at your link. It is to delete the properties in the Adobe folder. I can't find a unique folder for properties in the Adobe version. I have these folders and files in the DC:

Collab
Forms JSCache
Security
Stamps

TMDcos.sav
TMGrpPrm.sav

 

Can you tell me which ones to delete?

 

Regards

Simone

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Adobe Employee ,
Jul 28, 2022 Jul 28, 2022

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Hi Simone

 

Do you have the WIndows machine or is it a MAC?

 

Generally, the Preferences folder is hidden, please try to unhide the folders from the view setting of your OS and then follow the steps shared here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

 

Also please try to use the application in the new user profile with full admin rights in Win or enable the root account in MAC and check.

 

If it still doesn't work, please remove the application using the Acrobat Cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html, reboot the computer and reinstall it using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

 

Regards

Amal

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