Adobe Crashing due to font embedding issues

[Slater22560619tvo6]

I have been editing the same documents with the same fonts for over a year. No issues until yesterday. I get an error whenever I hit "Edit". Then if I make a change the error I get is this.

" the font could not be embedded because the font stored on the page and the system font are encoded differently and the encodings could not be resolved"

I have logged out, restarted, logged back in and that did not work. No changes are saved obvisouly...any thoughts on this? single user on a single computer.

[Amal.]

Hi @Slater22560619tvo6 

Thanks for reaching out.

Please go through the correct answer marked in the similar discussion https://community.adobe.com/t5/acrobat-discussions/font-embedding-error/m-p/9169880#M57950 and see if that works.

Hope this information will hep

Regards

Amal

[Slater22560619tvo6]

Thanks for the reply. I did see that post and I attempted to address that in my post. I am the only editor and user of these files and we are basically a single user. No multiple users with multiple software versions etc. 

I did finally try a different approach. I went to our website and re-downloaded the files (that I had uploaded last week from my computer) and edited those versions of the file. And miraculously I had no crashing or editing issues. I guess somehow my versions got corrupted? not really sure but I am glad I can move forward with my editng. 

[Amal.]

Hi there

We are glad to hear that. Feel free to contact us for any assistance required in the future.

Regards

Amal