Adobe crashing just after logging in

[nigelt77350667]

Hi, After launching Adobe acrobat a second box appears but its blank, when that dissapears I can see top right I am logged into my account and then Adobe acrobat closes...

I have fully unninstalled ALL adobe products, PS, IL, CC, ran revo unninstaller for all adobe, CCleaner, rebooted, reinstalled adobe and CC and the same issue occurs.

Interestingly if I got top right and open preferences as soon as Acrobat launches and interrupt the login sequence then it will function fine.

Please advise.

[nigelt77350667 · Accepted solution]

Just to close this, its fixed itself - I was using chroms PDF viewer for the week, just tried acrobat today and its no longer force closing after logging into my account - I guess an update was pushed?

Glad I didnt format my PC for a PDF viewer 🙂

[Eric Dumas]

Hi,

Can you confirm the exact version of your operating system and software?

Can you remember if you installed, updated or upgraded anything just before this issue happened?

If you are on a Windows computer, you can check the Event Viewer, it should record what causes the crash, that could give us some clues. There is an equivalent on Mac, How to Read Log Files on Windows, Mac, and Linux (graylog.org)

A good system cleanup might help, make sure you have backups of everything first.

[nigelt77350667]

Hi Eric,

OS: 11 Pro Build 22631

Adobe Version: 24.1

There was maybe an update a week ago or so but I would have had Adobe open since then as I use it multiple times a day.

Checking Event Viewer after opening a .PDF and the subsequent crash I have:

Any ideas on that one?

[nigelt77350667]

And to add this was the other event with the same time stamp:

[nigelt77350667 · Accepted solution]

Just to close this, its fixed itself - I was using chroms PDF viewer for the week, just tried acrobat today and its no longer force closing after logging into my account - I guess an update was pushed?

Glad I didnt format my PC for a PDF viewer 🙂

[Amal.]

Hi there,

Hope you are doing well and thanks for reaching out.

We are glad to hear that the issue got fixed with the update. Feel free to contact us for any assistance required in the future.

~Amal

[Tariq Ahmad]

This is just for future visitors. 
Close Acrobat. Search for the Acrobat distiller and launch it. Leave the distiller open for some time. If it prompts for sign-in, the issue is most likely due to licensing. 


~Tariq 

[tonyadduci · Accepted solution]

What also worked for me was installing the CC desktop app (I just had Adobe DC installed prior) and once I was logged into Adobe CC Desktop app, I then launched Adobe DC and it picked up that I was licensed.