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Adobe Creative Cloud is needed to resolve this problem. However....

Explorer ,
Dec 19, 2022 Dec 19, 2022

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I have been running the trial version of Creative Cloud with Adobe Acrobat Pro for about a week.  At least once a day I get the attached error message.  I have tried the solutions I found under Adobe tech support and a few ideas from this forum.  I still get the error message.  Does anyone have a newer or better solution?  Thank you.

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General troubleshooting , Install update and subscribe to Acrobat

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correct answers 1 Correct answer

Adobe Employee , Dec 21, 2022 Dec 21, 2022

Hi @markm14109595 

 

If that is the case, as described

quote

 Honestly, I bought the application beause I need Arcobat Pro for a few months.  If don't intend to use any other part of Creative Cloud. 

 

You may try to remove the Application and the creative cloud application using the creative cloud cleaner tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html , reboot the computer and reinstall the Acrobat Pro using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

...

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Adobe Employee ,
Dec 19, 2022 Dec 19, 2022

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Hi @markm14109595 

 

We are sorry to hear that.

 

Please go through the help page https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html and see if that works.

 

Regards

Amal

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Explorer ,
Dec 19, 2022 Dec 19, 2022

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Thanks, Amal.  I tried the suggested steps several times and the error message continues to pop up randomly.  I'll try them again.

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Adobe Employee ,
Dec 20, 2022 Dec 20, 2022

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Sure @markm14109595 

 

Let us know if the issue still occurs after trying the steps from the help page shared.

 

Regards

Amal

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Explorer ,
Dec 20, 2022 Dec 20, 2022

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I tried all four suggested fixes for the error message and again, today, I got the same message.  Honestly, I bought the application beause I need Arcobat Pro for a few months.  If don't intend to use any other part of Creative Cloud. But it seems a shame that the message is so vague and the fix is so illusive.  Thanks for your interest in my issue, Amal.  

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Adobe Employee ,
Dec 21, 2022 Dec 21, 2022

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Hi @markm14109595 

 

If that is the case, as described

quote

 Honestly, I bought the application beause I need Arcobat Pro for a few months.  If don't intend to use any other part of Creative Cloud. 

 

You may try to remove the Application and the creative cloud application using the creative cloud cleaner tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html , reboot the computer and reinstall the Acrobat Pro using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and see if that works for you. 

 

Regards

Amal

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Explorer ,
Dec 21, 2022 Dec 21, 2022

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Thanks, Amal. I am trying a four step process suggested by a member of this forum.  We'll see if that resolves the issue.  Fingers crossed.  If it does not, I'll follow your suggestion.  Thank you.

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