Adobe DC Extended Fillable Form will not save entries with Save or Save As

[tarah31605175]

I have a semi-complex fillable form that shows and hides template pages, based on checkboxes and javascripts as well.  It is 9 pages long.  When you edit the form and click save, the save button greys out so you assume the document has been saved with the edited information.

You close and open the document again, the data is not there.

I have tried with and without Reader Extended fill and save.

I have used Save and Save As .. no difference.

I have created a manual save button with execute menu item and with JavaScript .. no difference.

Anyone have a suggestion on why this could be happening??

This is an internal form so I cannot share it on this site.  

[Thom Parker]

It sounds like something in the form is resetting the data. Do you have any document level scripts that might be interfering with the form?  Have you looked in the console window to see if any errors are reported?

[tarah31605175]

The only document level JavaScript that is in the form set the default first field on open.

[Bernd Alheit]

Try this:

1. In the preferences disable JavaScript
2. Open the form

[tarah31605175]

tried and it still did not save the changes to the document.

[Bernd Alheit]

What app does you use to fill the form?

[tarah31605175]

We use Adobe Reader.  Also, I built the form with Adobe DC.  We are converting all of our LiveCycle forms over to AcroForm.

[Thom Parker]

Can you post the form?

[Bernd Alheit]

Without seeing the form it is not possible to help.

[Bernd Alheit · Accepted solution]

I have looked on the form. It resets the form fields at document open. 

[tarah31605175]

Thank you... I do not recall adding that to the OnOpen but there have been a few others working on that form after I initially bulit it.