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Adobe DC fragen

New Here ,
Jan 17, 2023 Jan 17, 2023

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Hi

 

Ich habe wie auf den einen Bild einen schwarzen Hintergrund dieser wird aber heller wenn ich mit der Maus dadrüber gehe wie auf dem anderen Bild zu sehen ist

 

https://www.file-upload.net/download-15078148/AcroRd32.zip.html

 

https://www.file-upload.net/download-15078161/AdobeARM.zip.html

 

MfG

 

Adobe DC vom 17.01.2023 01.jpgAdobe DC vom 17.01.2023 02.jpg

 

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General troubleshooting

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Adobe Employee ,
Jan 17, 2023 Jan 17, 2023

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Hi @alexanderr88431145 

 

Hope you are doing well, and sorry for the trouble.

 

What is the workflow/steps you are doing that led you to this issue?

 

Have you started experiencing this issue after the recent Acrobat update? Please check the version of Acrobat. Go to Help. > About Acrobat and make sure you have the recent version 22.3.20310 installed. Go to Help > Check for updates and reboot the computer once.

 

It seems to be a Windows OS issue. Please check for any missing/pending updates on Windows OS and try updating it and see if that works.

 

Let us know how it goes.

 

 

Regards

Amal

 

 

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New Here ,
Jan 17, 2023 Jan 17, 2023

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Hi

 

Danke schön für die Infos

 

Ja Adobe DC ist aktuell

 

Und mein Windows 8.1 64 Bit ist auch aktuell dieses Fehlerbild habe ich erst seit dem Januar 2023 Patchday von euch und Microsoft davor noch nichgt

 

MfG

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Adobe Employee ,
Jan 19, 2023 Jan 19, 2023

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Hi @alexanderr88431145 

 

We are sorry to hear that.

 

Please try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

You may also try to create a new test user profile with full admin rights in Win and try using the application there and check.


If it still doesn't work, please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer once, and reinstall the application using the direct link
https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

 

For info about the system requirements, please go through the help page https://helpx.adobe.com/acrobat/system-requirements.html

 

 

Regards
Amal

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New Here ,
Dec 31, 2023 Dec 31, 2023

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Adobe Employee ,
Jan 01, 2024 Jan 01, 2024

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Hi there,

 

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.08.2042X installed. Go to Help > Check for updates and reboot the computer once.

Also, try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

 

~Amal

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New Here ,
Jan 01, 2024 Jan 01, 2024

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Hi

I have the actual Version of it

I will wait for some new Updates 

 

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Adobe Employee ,
Feb 05, 2024 Feb 05, 2024

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Hi there,

 

Please check for any pending/missing updates for Windows OS and try updating it and check. Also, try to create a new test user profile with full admin rights in Windows and try using the application there and check.

 

~Amal

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New Here ,
Mar 10, 2024 Mar 10, 2024

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New Here ,
Mar 18, 2024 Mar 18, 2024

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LATEST

Hi all

 

Have you contacted ClamAV and Google to resolve the FPs from my message Neu hier , Mar 10, 2024

 

With best Regards

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