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Adobe DC latest version won't launch

New Here ,
Mar 18, 2023 Mar 18, 2023

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Adobe DC will not launch.  The app opens and the screen to sign in shows and then all disappears.  I have updated the app, then uninstalled it and reinstalled it.  Rebooted my computer. Troubleshooted the compatibility.  Nothing has worked.  Please advise.

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General troubleshooting

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Community Expert ,
Mar 18, 2023 Mar 18, 2023

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

<moved from using the community>

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Adobe Employee ,
Mar 20, 2023 Mar 20, 2023

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Hi siscarlin,

 

Thank you for reaching out.

 

As the application is not launching, try to remove the application from the machine and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).

Reboot the machine and install Acrobat from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

Check if that helps.

 

If the issue occurs, create a new user profile and install Acrobat. Check if it works there.

Let us know how it goes.

 

Thanks,

Meenakshi

 

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