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Adobe DC Pro Crash at Start up.

New Here ,
Nov 29, 2022 Nov 29, 2022

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I have DC Pro on Windows 11. Was working perfectly then one day would not load. As soon as I click on it it will crash. Is there a fix for this?

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General troubleshooting

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Adobe Employee ,
Dec 05, 2022 Dec 05, 2022

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Hi @Billy25590682kwfm 

 

Sorry to hear about the trouble caused.

Please try the troubleshooting steps suggested in this help article https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html 

If that doesn't help, then

Run this cleaner tool to remove the existing installer and application’s files traces:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

Download the Acrobat installer from here:

https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

 

Thanks,

Akanchha 

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