Adobe DC Pro Desktop app will not launch

[Samantha26581519o1ay]

In the last two weeks my adobe acrobat desktop version will not launch and will not open any pdfs.  The browser version is fine.  Adobe Creative Cloud says the desktop app is installed on my local computer.  I have tried uninstalling and reinstalling twice, but this has not fixed the issue.

Background processes are created for adobe acrobat if I open task manager but no pdfs are open.  I have tried ending all these tasks, restart.  It seem that if I try to open desktop, it creates a background task but it does not execute the action.

Using Adobe Pro DC v24.1 on Windows 11 24H2

[jane-e]

@Samantha26581519o1ay 

I've moved your post from Using the Community to the Adobe Acrobat forum.

Have you tried resetting Preferences? Let us know if that works.

https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

Jane

[Samantha26581519o1ay]

Hi Jane,

Restoring original preferences through Windows registry has worked for one time only.  I tried to open another file and it is broken again.  Same thing background process but file will not open in desktop version.

Thankyou

Sam

[try67 · Accepted solution]

Uninstall it, then run this tool, and then re-install it:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

[Samantha26581519o1ay]

Hi Try67,

This seems to have fixed it. 

Thank-you,

Sam