Adobe DC Pro Mac crash

New Here ,
Aug 28, 2022 Aug 28, 2022

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Hello, I am having difficulties with Adobe DC Pro after installing it twice on my MacBook Air (Monterrey 12.2.1). Once I try to access documents in the cloud it crashes. Any suggestion?

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Crash or freeze

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Adobe Employee ,
Sep 01, 2022 Sep 01, 2022

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Hi @Santiago Lamas 

 

We are sorry for the delayed response. Please go through the help page https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html and see if that works.

 

Also please share the version of the Acrobat DC  you are using? To check the version please take help from the article https://helpx.adobe.com/acrobat/kb/identify-product-version.html

 

Do you get any error message when the application crashes? If yes, please share the screenshot of the same for a better understanding.

 

Regards

Amal

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