Adobe Document Cloud Plugin is Causing Outlook to Crash Randomly

[defaulttfn5czufg4gz]

Outlook is randomly crashing because of this plugin. My and our IT have tried to remove it but it still seems to be crashing Outlook. Any other way of disabling?

[ls_rbls]

Hi @defaulttfn5czufg4gz ,

Please describe in a litlle more detail in which type of OS environment is this happening (i.e. can you tell if this started happening after a recent update)?

Is this a networked environment? Virtual network? Group policies? 

Any additional feedback that your team can provide is helpful.

Also, can you share some crash logs?

[defaulttfn5czufg4gz]

CPU: 11th Gen Intel(R) Core(TM) i7-1185G7 @ 3.00GHz 1.80 GHz

RAM: 16.0 GB (15.7 GB usable)

OS TYPE: 64-bit operating system, x64-based processor

Edition Windows 10 Pro
Version 22H2
Installed on ‎2/‎16/‎2023
OS build 19045.4291
Experience Windows Feature Experience Pack 1000.19056.1000.0

Outlook crashing has been randomly happening for the last year. This is a networked enviroment. 

I ran the Microsoft Support and Recovery Assistant and got this:

I'm not sure if this means anything.

Where would the Outlook crash logs be?

[defaulttfn5czufg4gz]

I just crashed again. I even lost an email I was drafting. Here's the output from the eventvwr:

Faulting application name: OUTLOOK.EXE, version: 16.0.17531.20152, time stamp: 0x663d7fdc
Faulting module name: OUTLOOK.EXE, version: 16.0.17531.20152, time stamp: 0x663d7fdc
Exception code: 0xc0000005
Fault offset: 0x0000000000322b2a
Faulting process id: 0x5128
Faulting application start time: 0x01dab2914e3ee6ef
Faulting application path: C:\Program Files\Microsoft Office\root\Office16\OUTLOOK.EXE
Faulting module path: C:\Program Files\Microsoft Office\root\Office16\OUTLOOK.EXE
Report Id: 7bb602d0-78f7-45f2-97c2-f67cdd834a92
Faulting package full name:
Faulting package-relative application ID: