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Adobe Document Cloud Plugin is Causing Outlook to Crash Randomly

New Here ,
May 28, 2024 May 28, 2024

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Outlook is randomly crashing because of this plugin. My and our IT have tried to remove it but it still seems to be crashing Outlook. Any other way of disabling?

 

defaulttfn5czufg4gz_0-1716933610313.png

 

TOPICS
Crash or freeze , General troubleshooting

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Community Expert ,
May 28, 2024 May 28, 2024

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Hi @defaulttfn5czufg4gz ,

 

Please describe in a litlle more detail in which type of OS environment is this happening (i.e. can you tell if this started happening after a recent update)?

 

Is this a networked environment? Virtual network? Group policies? 

 

Any additional feedback that your team can provide is helpful.

 

Also, can you share some crash logs?

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New Here ,
May 29, 2024 May 29, 2024

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CPU: 11th Gen Intel(R) Core(TM) i7-1185G7 @ 3.00GHz 1.80 GHz

RAM: 16.0 GB (15.7 GB usable)

OS TYPE: 64-bit operating system, x64-based processor

Edition Windows 10 Pro
Version 22H2
Installed on ‎2/‎16/‎2023
OS build 19045.4291
Experience Windows Feature Experience Pack 1000.19056.1000.0

 

Outlook crashing has been randomly happening for the last year. This is a networked enviroment. 

I ran the Microsoft Support and Recovery Assistant and got this:

defaulttfn5czufg4gz_0-1716997971124.png

I'm not sure if this means anything.

 

Where would the Outlook crash logs be?

 

 

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New Here ,
May 30, 2024 May 30, 2024

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LATEST

I just crashed again. I even lost an email I was drafting. Here's the output from the eventvwr:

 

Faulting application name: OUTLOOK.EXE, version: 16.0.17531.20152, time stamp: 0x663d7fdc
Faulting module name: OUTLOOK.EXE, version: 16.0.17531.20152, time stamp: 0x663d7fdc
Exception code: 0xc0000005
Fault offset: 0x0000000000322b2a
Faulting process id: 0x5128
Faulting application start time: 0x01dab2914e3ee6ef
Faulting application path: C:\Program Files\Microsoft Office\root\Office16\OUTLOOK.EXE
Faulting module path: C:\Program Files\Microsoft Office\root\Office16\OUTLOOK.EXE
Report Id: 7bb602d0-78f7-45f2-97c2-f67cdd834a92
Faulting package full name:
Faulting package-relative application ID:

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