• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
3

Adobe form doubles text

Community Beginner ,
Aug 10, 2023 Aug 10, 2023

Copy link to clipboard

Copied

Hey guys,

we are struggeling with a problem.

We did generate a proper form - so far so good. Now did fill out the pdf form on an iPad and Mail it back to a Mac - all the text fields got a doubled text input.

 

We don't have double text fields in the form (as this is a common reason)

 

We are completly stuck. Any idea how to fix that? Truly appreciate any advice.

 

Regards,
David

TOPICS
PDF forms

Views

3.1K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 10, 2023 Aug 10, 2023

Copy link to clipboard

Copied

Hi @spy82 

 

Sorry to hear about the trouble caused, and thanks for sharing the screenshot.

Is this form contain interactive elements? Does it have fillable fields, or does it use the Fill and Sign feature when filling out the Acrobat Reader mobile app?

It would be great if you could share the actual form with us for testing. 

 

*You can upload the file on Adobe Cloud storage https://acrobat.adobe.com/link/home/ and share the link here. Or can upload it to any cloud storage and share the link to download it.

 

In addition to that, please share more details like:

  • Acrobat Reader mobile app version
  • iOS version

 

Thanks,

Akanchha 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 10, 2023 Aug 10, 2023

Copy link to clipboard

Copied

Also, in which application are you opening it when you get it back to the Mac? Make sure never to use Apple Preview, as it's known to corrupt form fields just by opening the file.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Aug 11, 2023 Aug 11, 2023

Copy link to clipboard

Copied

Appreciate your quick reply.

A sum up of the situation:

The form got filled within a custom made app, using Xcode. Then saved and sent via mail to clients. And it does not really matter if the client is using a Mac or a PC, on both - PDF opened within Acrobat Reader, the text fields got double content.

 

Using iOS 16.5. But same problem with iOS 15.

 

By the way, it does look fine when the client opens the PDF with Apple Preview.

 

Attached a screenshot from Apple Preview and a screeenshot from Acrobat Reader. As well as the empty form and a filled form with double text.

 

Really appreciate your help guys.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 11, 2023 Aug 11, 2023

Copy link to clipboard

Copied

The empty form and the filled form are different forms.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Aug 11, 2023 Aug 11, 2023

Copy link to clipboard

Copied

The empty form is the one loaded within the App - the filled form is the one coming out from the App.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Aug 11, 2023 Aug 11, 2023

Copy link to clipboard

Copied

ohhh, super sry - my mistake. got you now. totally confused cause that is bugging us for a while now.

Attached now empty and filled PDF from the same form.

But it is happening with all the forms. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 11, 2023 Aug 11, 2023

Copy link to clipboard

Copied

The internal structure of these form fields is not set up correctly. Your developers should fix this issue in your custom app. It's possible that most PDF viewers just ignore this issue, but Acrobat doesn't.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Aug 11, 2023 Aug 11, 2023

Copy link to clipboard

Copied

Can you see the error? As we don't. 

Can you please give us an advice how to set that up correctly as we have already tried so so many ways.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Aug 11, 2023 Aug 11, 2023

Copy link to clipboard

Copied

Is the empty form already set up wrong? Or does that happen with the filled one?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 11, 2023 Aug 11, 2023

Copy link to clipboard

Copied

You can't see it in Acrobat, only the results of it. I had to use a PDF debugger tool to see that something's wrong. And the empty form seems fine, so the issue might be with the PDF viewer/editor you're using on the iPad.

 

Solving it will require access to the source code of your tool. I can provide technical guidance on how to locate the problem, if you're interested in a private consultation session (for a fee). You can contact me privately via PM to discuss it further.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 05, 2024 Jun 05, 2024

Copy link to clipboard

Copied

LATEST

Hi,

I have the same  issue. Have you find a solution?

Thanks

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines