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Hey guys,
we are struggeling with a problem.
We did generate a proper form - so far so good. Now did fill out the pdf form on an iPad and Mail it back to a Mac - all the text fields got a doubled text input.
We don't have double text fields in the form (as this is a common reason)
We are completly stuck. Any idea how to fix that? Truly appreciate any advice.
Regards,
David
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Hi @spy82
Sorry to hear about the trouble caused, and thanks for sharing the screenshot.
Is this form contain interactive elements? Does it have fillable fields, or does it use the Fill and Sign feature when filling out the Acrobat Reader mobile app?
It would be great if you could share the actual form with us for testing.
*You can upload the file on Adobe Cloud storage https://acrobat.adobe.com/link/home/ and share the link here. Or can upload it to any cloud storage and share the link to download it.
In addition to that, please share more details like:
Thanks,
Akanchha
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Also, in which application are you opening it when you get it back to the Mac? Make sure never to use Apple Preview, as it's known to corrupt form fields just by opening the file.
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Appreciate your quick reply.
A sum up of the situation:
The form got filled within a custom made app, using Xcode. Then saved and sent via mail to clients. And it does not really matter if the client is using a Mac or a PC, on both - PDF opened within Acrobat Reader, the text fields got double content.
Using iOS 16.5. But same problem with iOS 15.
By the way, it does look fine when the client opens the PDF with Apple Preview.
Attached a screenshot from Apple Preview and a screeenshot from Acrobat Reader. As well as the empty form and a filled form with double text.
Really appreciate your help guys.
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The empty form and the filled form are different forms.
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The empty form is the one loaded within the App - the filled form is the one coming out from the App.
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The internal structure of these form fields is not set up correctly. Your developers should fix this issue in your custom app. It's possible that most PDF viewers just ignore this issue, but Acrobat doesn't.
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Can you see the error? As we don't.
Can you please give us an advice how to set that up correctly as we have already tried so so many ways.
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Is the empty form already set up wrong? Or does that happen with the filled one?
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You can't see it in Acrobat, only the results of it. I had to use a PDF debugger tool to see that something's wrong. And the empty form seems fine, so the issue might be with the PDF viewer/editor you're using on the iPad.
Solving it will require access to the source code of your tool. I can provide technical guidance on how to locate the problem, if you're interested in a private consultation session (for a fee). You can contact me privately via PM to discuss it further.
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Hi,
I have the same issue. Have you find a solution?
Thanks