Adobe form opening up weirdly

[yolanda_0214]

A form was created using Designer. When the form is being clicked on to open, from a publication, it opens weirdly, via the open in app. Other forms in our publications open up in Adobe without any additional steps. See attached screenshots to see how we have to open this form. We have adobe pro version 25 and this is saved with the reader extended PDF, enable more tools and fill-ins.

 

 

Would appreciate any assistance and guidance on how to get this form to open in Adobe without the edit in app method.

Thank you!

  

[Tariq Ahmad Dar]

Hi @yolanda_0214,

Thank you for reaching out. 
XFA document usually contains JavaScript, and can perform some operations hence the sandboxing. You can whitelisting the location in Acrobat > Preference > Security(Enhanced) and that should help. 

Also, you need Acrobat to open XFA Form aka Designer form: https://adobe.ly/4n8xKtQ

Let us know if you have further questions.

~Tariq

[yolanda_0214]

It's an XFA form in an intranet site. Adding the weblinks to the security(enhanced) did not work.

Any other ideas? 

[yolanda_0214]

Still waiting on a response as your proposed solution did not work.

[Dave Creamer of IDEAS]

I looks as if you are turning to open up the Designer* form in a browser or web-based viewer. The XFA documents don't work that way--you need to download them to your harddrive and open directly in Acrobat, bypassing the browser.

I'm assuming the other forms were created in Acrobat Pro. 

See this page for a comparision between the two formats:

https://www.ideastraining.com/classOutlines/AcroFormsVsXFA.html

*I'm assuming you are referring to LiveCycle/AEM Designer.

[yolanda_0214]

The forms are in a publication and updated frequently, so they cannot be downloaded and stored.

The other form was created with LiveCycle/AEM Designer as well.

[Dave Creamer of IDEAS]

Is it possible to upload one of each form (one that works and one that doesn't)?

If you don't want to upload them publicly, you can click on my name and IM me.

[yolanda_0214]

contract review is the broken one

s19 works well

[Dave Creamer of IDEAS]

Just to clarify, one of these forms opens in the browser and the other doesn't?

Your 4th screen capture shows the form opened directly in Acrobat. That isn't what you mean by opening properly, is it?

[yolanda_0214]

Correct, I'd like the contract review form to open up directly in adobe. 

[Dave Creamer of IDEAS]

Not to be contrary, but to my knowledge, XFA forms cannot be opened in a browser. Newer versions of LC/AEM Designer can save the form as HTML but it requires more AEM services to work. 

Acrobat forms (AcroForms) can be opened in browsers. 

If you want to force opening the form in Acrobat, you need to change your browser settings. Here is an example of Chrome's settings:

Is it possible that some users are using a VPN to log into the intranet and using the intranet's Acrobat to view the PDF?