adobe freezes after scanning 1 of multiple pages, after a recent re-installation

[Brenda28048967l9rx]

I tried the suggestionson from the forum (using help, updates...), when I do that, i am informed that there are no updates. My app was re-installed a few days ago, after I had to have a factory reset, and as indicated, when I note that I have more than 1 page to scan, the app freezes.

[AkanchhaS]

Hi @Brenda28048967l9rx 

Sorry for the delay in response.

Do you experience this issue when scanning multiple files only? Have you checked with another file?

Try the following steps and see if that helps:

Run this cleaner tool to remove the existing installer and application’s file traces:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

Download the Acrobat installer from here:

https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

Navigate to Acrobat>Edit>Preferences>Security (Enhanced)>disable "Protected View" and "Enhanced Security">OK>close and reopen Acrobat

Note: these changes are only for testing purposes. Once tested, please change it back to the previous setting. 

Update your printer drivers to the latest ones. Also, confirm the name of which driver you are using here.

Thanks,

Akanchha 

[Brenda28048967l9rx]

Sent from Mail<> for Windows
Thank you. But in the meantime In called adobe, and they uninstalled and re-installed the program, which now works.

[AkanchhaS]

Good to hear that. 

Thanks for confirming that. Let us know if there's any further assistance is required. 

Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

~Akanchha