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Adobe freezes opening printing properties after first launch

Community Beginner ,
Dec 18, 2019 Dec 18, 2019

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Hi,

I'm facing a strange issue with both Acrobat Reader and Acrobat DC (installed on the same computer v. 19.21.20058.359605) on a Windows 7 Pro x64.

 

When I first launch Acrobat and try to print as soon as I click on Properties everything is ok and I'm able to print without any problems. But after some time during the day when I re-open Acrobat and do the same thing it freezes as I click on Properties and all I have to do is to open task manager and kill the process.

 

What I've tried to do so far:

  • Check for updates
  • Repair installation
  • Disable from printers' port properties snmp and advanced printing feature

 

What else I could try?

 

Thank you

 

Kari

TOPICS
Crash or freeze , Print and prepress

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1 ACCEPTED SOLUTION
Community Beginner ,
Dec 19, 2019 Dec 19, 2019

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Hello Amal,

 

thank you for your reply and suggestions. Yes, I confirm that the problem occurred with any PDF I tried to print. Today I was able to print all day without issues. The only thing I have tried in addition to the things I've already done was to check Windows print spooler folder where I found a file stuck in it. I deleted it and then rebooted. For now it seems to work but I will keep the situation under control and let you know if the problem occurs again.

 

Thank you for your support

 

Regards

Kari

 

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Community Expert ,
Dec 18, 2019 Dec 18, 2019

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Hi,

 

disable data execution prevention for all programs.

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Community Beginner ,
Dec 18, 2019 Dec 18, 2019

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Hi,

 

it's already enabled only for Windows services and programs and I don't want to disable it completely. Anything else I could try?

 

Thank you

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Adobe Employee ,
Dec 19, 2019 Dec 19, 2019

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Hi Kari

 

We are sorry for the trouble. As described above, the application freezes opening printing properties after the first launch

 

Is this a behavior with a particular PDF or is it freezing randomly with all the PDFs? Please try with a different PDF and check.

 

Also, for testing purpose please try to turn off the protected mode. Go to Edit > Preferences > Enhanced Security  > Turn off the Protected Mode  and uncheck Enhanced Security > click OK and reboot the computer and check/

Note: Please turn on the security after testing irrespective of the result.

 

You may also try the steps provided in the help article here: https://helpx.adobe.com/in/acrobat/kb/acrobat-dc-crashes-on-windows-os.html

 

Let us know how it goes

 

Regards

Amal

Regards
Amal

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Community Beginner ,
Dec 19, 2019 Dec 19, 2019

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Hello Amal,

 

thank you for your reply and suggestions. Yes, I confirm that the problem occurred with any PDF I tried to print. Today I was able to print all day without issues. The only thing I have tried in addition to the things I've already done was to check Windows print spooler folder where I found a file stuck in it. I deleted it and then rebooted. For now it seems to work but I will keep the situation under control and let you know if the problem occurs again.

 

Thank you for your support

 

Regards

Kari

 

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Adobe Employee ,
Dec 23, 2019 Dec 23, 2019

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Hi Kari

 

We are glad to hear that the issue got resolved.

 

Feel free to contact us for any further assistance required in the future.

 

Regards 

Amal

Regards
Amal

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New Here ,
Feb 01, 2022 Feb 01, 2022

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Hello. In my company we have the same issue described. Computers running windows 10 - 64bits-, and last Adobe Reader DC - 64 bits- version. The only solution was to disable the Protected Mode.

Is there any other solution to this?

 

Thanks in advance,

Jose.

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Adobe Employee ,
Feb 01, 2022 Feb 01, 2022

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Hi Jose,

 

Hope you are doing well and sorry to hear that.

 

Do you have TrendMicro security software installed on your system? If yes, please try to update it and make sure you have the latest version installed and reboot the computer once and check.

 

Let us know how it goes.

 

 

Regards

Amal

[Edited]

Regards
Amal

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