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Adobe icon with box

Community Beginner ,
Feb 23, 2023 Feb 23, 2023

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Hello,  I've got a problem with opnening of a pdf file. The icon is changed to the adobe icn only with een box in the left corner. Anybody know what this is? On another pc i can open this exact file and there i don't see the box in the icon.

Thomas28552850mnjh_0-1677150273624.png

Thanks

 

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General troubleshooting

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Community Expert ,
Feb 23, 2023 Feb 23, 2023

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It's imposed by another application. Do you have some kind of file-management system?

 

A quick google search yielded this thread with a similar question: https://superuser.com/questions/1682121/what-is-a-box-overlay-on-windows-explorer-icons

It seems this is caused by OneDrive.

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Community Beginner ,
Feb 23, 2023 Feb 23, 2023

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yes it's from onedrive. do you have a solution for this? the link doesn't work.

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Community Expert ,
Feb 23, 2023 Feb 23, 2023

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No, I don't use OneDrive. Try a forum about this application.

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Adobe Employee ,
Feb 23, 2023 Feb 23, 2023

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Hi @Thomas28552850mnjh 

 

Hope you are doing well and sorry to hear that

 

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.3.20314 or 22.3.20322 (Win Only) installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

 

Regards

Amal

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Community Beginner ,
Feb 23, 2023 Feb 23, 2023

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The problem is with a couple of files and not all documents. i will try what you have mentioned and hope this works. thank you for the quick responce.

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