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adobe id login question

Participant ,
Nov 29, 2023 Nov 29, 2023

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When my friend login adobe id in adobe website, it show message below

Sorry, your access has been denied. You are not eligible for the product or service based on service eligibility requirements.

https://helpx.adobe.com/contact.html?rghtup=autoOpen&mv=product&mv2=accc

How to check his adobe id normal or it's other issue? Thanks a lot.

 

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correct answers 1 Correct answer

Community Expert , Nov 29, 2023 Nov 29, 2023

Are you trying to contact support? Or are you trying to sign in to your account? Support is only available to paying customers having installed a supported product.

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Community Expert ,
Nov 29, 2023 Nov 29, 2023

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Are you trying to contact support? Or are you trying to sign in to your account? Support is only available to paying customers having installed a supported product.

ABAMBO | Hard- and Software Engineer | Photographer

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Participant ,
Nov 30, 2023 Nov 30, 2023

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Thanks for suggestion.

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