adobe id login question

[ektrontek]

When my friend login adobe id in adobe website, it show message below

Sorry, your access has been denied. You are not eligible for the product or service based on service eligibility requirements.

https://helpx.adobe.com/contact.html?rghtup=autoOpen&mv=product&mv2=accc

How to check his adobe id normal or it's other issue? Thanks a lot.

[Abambo · Accepted solution]

Are you trying to contact support? Or are you trying to sign in to your account? Support is only available to paying customers having installed a supported product.

[ektrontek]

Thanks for suggestion.