Adobe not sending via default email address

New Here ,
Sep 22, 2022 Sep 22, 2022

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Hi, I installed acrobat on a new laptop and now when I send a pdf file by email it is not using my default/standard email address. I cannot find anywhere where I can change this. In outlook my default address is correct and other programs (word etc) are sendig via the correct email. Anyone have the same issue of know how to solve?

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General troubleshooting , Standards and accessibility

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New Here , Sep 22, 2022 Sep 22, 2022

Actually after months (( of looking for the solution I solved the issue today, just now. In my outlook my standard email setting was correct but the setting of my Outlook data files had another address as standard. changing this to the right email solved the issue. Adobe is now sending via my default email address. Thanks anyway Eric :).

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Community Expert ,
Sep 22, 2022 Sep 22, 2022

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Hi,

Can you indicate what address is used instead? (a Gmail, other account...) Do not share your exact address, I just try to understand where is the connection broken? 

Did you check Acrobat > Edit menu > Preferences > Email account settings?

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New Here ,
Sep 22, 2022 Sep 22, 2022

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Actually after months (( of looking for the solution I solved the issue today, just now. In my outlook my standard email setting was correct but the setting of my Outlook data files had another address as standard. changing this to the right email solved the issue. Adobe is now sending via my default email address. Thanks anyway Eric :).

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