Adobe Online Services not available in Edit>Preferences>

Community Beginner ,
Apr 28, 2022 Apr 28, 2022

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In Acrobat DC (desktop) the Edit>Preferences> Adobe Online Services is not present, and I do not have the Share This File With With Others icon available. This is despite me being signed in to my Adobe Creative Cloud account (I can see I am signed in vis the Help menu). I have uninstalled and re-installed Acrobat, but still no Adobe Online Services. Any ideas? Thanks.

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Comment review and collaborate PDF , General troubleshooting , Install update and subscribe to Acrobat , Security digital signatures and esignatures

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Community Beginner ,
Apr 28, 2022 Apr 28, 2022

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Note, this is on Windows 10. When I log in to the same account on my Mac, and open Acrobat, the Share This File With With Others icon is available and the Adobe Online Services options are present in Acobat Pro DC>Preferences. It's only on the Windows laptop this doesn't work. Very frustrating...

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Community Beginner ,
May 06, 2022 May 06, 2022

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Solved it: In the Registry Editor, browse to Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown\cServices\bUpdater and set the value to 1. Restart Acrobat and the missing features and preferences appear.

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New Here ,
Jul 22, 2022 Jul 22, 2022

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I've been working with Adobe support(which is horrible) for over 2 weeks and they couldn't figure it out. I found this and it fixed my problem. Thank you!

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