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Adobe PDF Maker Font Conversion issue

Community Beginner ,
Jan 03, 2024 Jan 03, 2024

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Hi There 

 

recently we have discovered that certain fonts we use do not convert to PDF Properly when using adobe acrobat addin for Office 365 (PDF Maker) 

 

We have a few different Calibre Fonts that our company uses: 

Calibre 

Calibre Light 

Calibre Medium 

Calibre Semibold 

 

All of these fonts convert fine with no formatting

 

But if you make Calibre Semibold or Calibre Medium bolded, they then convert to Times New Roman when creating PDF 

 

Calibre Light and Calibre will convert fine when bolded 

 

i have ticked embedded fonts in Adobe PDF Maker but this doesnt help 

 

i have done so much testing but cannot for the life of me seem to figure out what the issue is 

 

any ideas would be much appreciated 

 

thanks 

TOPICS
Create PDFs , Edit and convert PDFs , General troubleshooting , PDF

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Adobe Employee ,
Jan 03, 2024 Jan 03, 2024

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Hi @Sharris22 

 

Hope you are doing well and thanks for reaching out.

 

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.08.2042X  installed. Go to Help > Check for updates and reboot the computer once.

 

Also a small video recording of the steps and the issue would be very helpful.

 

Would you mind collecting the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html  , Procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.

Regards
Amal

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Community Beginner ,
Jan 04, 2024 Jan 04, 2024

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Hi Amal 

 

thank you for your reply 

 

yes currently using the version you mentioned 

 

Video Attached 

 

Link to logs and video below

https://drive.google.com/drive/folders/1bisPoJYDxXxnODacZ3mBlCqMIMwtiUgt?usp=sharing 

 

Thanks 

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Adobe Employee ,
Jan 05, 2024 Jan 05, 2024

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Hi there

 

Thanks for sharing the logs.

 

I have shared them with the engineering team for review. We will share the update as soon as we get any information.

 

Thanks for your time and patience.

 

~Amal

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Community Beginner ,
Jan 15, 2024 Jan 15, 2024

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Hi Amal, 

 

Hope you are well!

Do you have an update on this?

 

Thank you 
Sarah

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Community Expert ,
Jan 15, 2024 Jan 15, 2024

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quote

But if you make Calibre Semibold or Calibre Medium bolded, they then convert to Times New Roman when creating PDF 


By @Sharris22

What happens when you use the Save as PDF?

 

The problem may lie in the fact that Microsoft Word uses Faux Bold for fonts that do not have a bold variant.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Jan 16, 2024 Jan 16, 2024

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If you File > Save as > select PDF in drop down - there are no issues

While I know using the drop down option to save as PDF is a work around. Most users convert via the Save as Adobe PDF button.

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Community Beginner ,
Jan 16, 2024 Jan 16, 2024

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This issue occurs in PPT and Word - possibly others but I havent tested those

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Adobe Employee ,
Feb 05, 2024 Feb 05, 2024

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Hi there

 

The issue is reported to our engineering team and is being worked on.

 

The fix will be available in the future updates.

 

~Amal

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