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Adobe Pdf postscript printing problem

New Here ,
Sep 11, 2017 Sep 11, 2017

We have an application running on windows XP . It generates word documents (.doc). It's running fine

Now we are migrating to windows 7. While testing in win 7, a message is thrown saying "when you create a postscript file you must rely on system fonts and use document fonts ..............." . When i click ok, the application ends without printing the .doc files (Adobe pdf printer).

As mentioned in the error, i followed the steps to Turn off the option (uncheck) to rely on system documents in the Adobe Pdf settings. By doing this, reports get printed.

In XP machine the option to rely on system document is Turned On (checked) and reports are printing fine. Why there is a problem in windows 7 machine.

Is there anything that i need to configure or install, so as to keep the option turned on.

Programs in Windows XPPrograms in Windows 7

MS  Office 2003

MS Office 2013
Adobe Acrobat 9 Pro - English, Francais,DeutschAdobe Acrobat 9 Pro - English, Francais, Deutsch
Adobe Reader 8Adobe Reader XI (11.0.09)
Adobe Reader Extended Language Support Font Pack-

Please let me know if you need more information

Thanks

TOPICS
Print and prepress
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1 ACCEPTED SOLUTION
LEGEND ,
Sep 16, 2017 Sep 16, 2017
LATEST

All the apps you named in XP are out of support so it's a good time to get the current version. Beware of being selective; if you upgrade one thing it's like an avalanche and you can expect to have to upgrade everything. Happily, although Windows 7 is very old, it's still supported by current apps, but it started the snow moving. Especially important not to try to upgrade Office without Acrobat, or Acrobat without Office. The current versions of Acrobat and Reader is "DC 2017", of Office it's 2016.  Subscriptions to both should've considered. With cyber threats only increasing, keeping absolutely up to date is considered a must by many.  (Note, I just saw the second column, hidden by my phone. Office 2013 is still supported, Acrobat 9 is not)

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LEGEND ,
Sep 12, 2017 Sep 12, 2017

If you want to make a permanent change to printer settings use the Printers Control Panel. 

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LEGEND ,
Sep 12, 2017 Sep 12, 2017

And be aware if migrating it could be a good time to move to supported software versions. 

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New Here ,
Sep 16, 2017 Sep 16, 2017

By supported software versions.. could you please help me out with what version should i use. I have already given the adobe version's in xp and win 7.

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LEGEND ,
Sep 16, 2017 Sep 16, 2017
LATEST

All the apps you named in XP are out of support so it's a good time to get the current version. Beware of being selective; if you upgrade one thing it's like an avalanche and you can expect to have to upgrade everything. Happily, although Windows 7 is very old, it's still supported by current apps, but it started the snow moving. Especially important not to try to upgrade Office without Acrobat, or Acrobat without Office. The current versions of Acrobat and Reader is "DC 2017", of Office it's 2016.  Subscriptions to both should've considered. With cyber threats only increasing, keeping absolutely up to date is considered a must by many.  (Note, I just saw the second column, hidden by my phone. Office 2013 is still supported, Acrobat 9 is not)

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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