Adobe PDF Printer settings reverting

[Brandon O'Connor]

Hello, Adobe Community!

In my workplace I have users that utilize the Adobe Acrobat DC application and need to save all PDFs to PDF/a-1b standard due to storage standards. That said, I have gone through the Windows Settings menu to get to the Printer Preferences and edited the PDF/A-1b standard for 300 DPI and created a new job option for that standard named PDFA1b 2005 RGB_300_DPI so that when my users create a PDF through the Adobe PDF printer object the standard should be automatically applied as the Default Settings, and it is in most instances. However, there is an issue where my users are seeing that the Adobe PDF printer object's printing preferences Default Settings field reverts to Standard.

That said, I always have my users reinstate the created 300_DPI settings as needed via the Windows OS Settings menu, however eventually the issue returns. I'm not really sure what might be causing this other than maybe an update to the Acrobat DC application, however I haven't been able to pin down a distinct answer regarding this issue. Also of note is that our Adobe Acrobat DC is managed and udpated through the Adobe Creative Cloud application.

Any advice or information will be greatly appreciated!

[Tommy264648096los]

Is there anyone help this issue? All the printer prefference keep reverting to default after few weeks. Very annoying...

[Tommy264648096los]

This is the 5th I changed the printing prefference but it kept reverting back to factory defaults

[Juan34987757ygxl]

Hi Tommy!

We have a user that constantly has the rely on system fonts setting unticked every couple of weeks and we're not sure what changes it either. We're guessing it's likely Adobe updates but can't confirm if that's really it.

Hopefully an Adobe employee can chime in.

[Tariq Ahmad]

Hi @Juan34987757ygxl, 

Sorry for the delayed response and for the trouble experience. 

Adobe Acrobat doesn't ship updates within two two-week cycles, you can find the frequency of updates here: https://adobe.ly/40PY4zR and Optional updates don't get installed automatically, the user has to trigger the update. 

If the user has an IT-managed machine, it is likely a group policy, or the user has a roaming profile that clears temp folders after 15 days. Here is a Community thread I have drafted which will give you an idea of preference folders: https://adobe.ly/40TUWmk;

let us know if you have further questions. 

Thank you for your continued support and patience. 

~Tariq

[denny_5484]

I'm having a similar problem on a home computer (Windows 11). In the Adobe PDF Printing Prefences I uncheck "View Adobe PDF results," but a week or two later, when I print to PDF, a results window pops up. I go back to the settings and the box is checked.

-DC

[julesGqp]

Also having the same problems - any help greatly received as super frustrating!

[Amal.]

Hi there 

Hope you are doing well and thanks for reaching out. We are sorry for the trouble you are experiencing. 

What is the version of the Acrobat application you are using? Go to Help > About Acrobat and make sure its updated to the latest version 25.01.20623 Go to Help > Check for updates and reboot the computer once. 

Also try to repair the installation from the help menu (Win Only) and reboot the computer and check if that helps.

Let us know how it goes

~Amal

[julesGqp]

Hi Amal
Thank you for the response. There are no updates available. 
I'm using Acrobat DC, 64 bit on Windows 11. I was also having the same problems with the defaults resetting on Windows 10. I'm repeatedly doing this over and over... 

[Amal.]

Hi there 

Hope you are doing well and sorry to hear that. 

Is this an IT managed work machine? If yes, please contact your IT admin and check the group policy at your organization and see if that helps.

If its a personal machine, This usually happens if the printer preferences aren’t being saved correctly, or if another application or system update is resetting them. 

Some system updates or print management software may overwrite saved printer preferences. Try disabling any third-party printer management tools to see if it helps.

If the issue continues, you might want to repair Acrobat via the Help menu or reinstall the Adobe PDF printer driver to reset any corrupted configuration.

~Amal

[konto_7642]

I'm having a similar problem on a home computer (Windows 11)

[julesGqp]

Hi Amal

I have spoken with our IT people and they've looked into it and cannot see any reason for it to be happening. 

It's been reinstalled and still resetting the defaults. 

Thanks
Julie