Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.

Adobe PDFMaker failing to convert Emails

New Here ,
Jul 23, 2021 Jul 23, 2021

Copy link to clipboard


I have a user trying to convert a folder of emails to PDF from their Online Archive folder in Outlook. They can successfully convert emails to PDF from their regular Outlook Inbox without issue. When attempts are made from the Online Archive section in Outlook. Outlook will periodically show a "Not responding" message. Ultimately returning a conversion status message "Item failed to convert" for each email in the chosen folder. Are you aware of any additional logs to help with understanding why the conversion continues to fail? We were able to re-create the issue on another PC as well.


Adobe Acrobat 2017 v17.011.30199

M365 Semi-annual Channel v2102 (Build 13801.20808)

Crash or freeze, Create PDFs







Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
no replies

Have something to add?

Join the conversation