Adobe Print to PDF printer disappeared after Update

Report · Mar 19, 2020

Hello,

I'm using Adobe Acrobat DC and I recieved an update on the 17th or March. Unfortunately the Adobe to PDF printer is gone now and I cannot reinstall it. I recieve an error when I try to manually add it "A certificate was revoked by the issuer". I repaired Adobe and I completely removed and installed it again via the Adobe Cloud without success.

Thank you!

Report · Mar 25, 2020

Hi Christoph,

There might be an issue with Adobe PDF Converter driver. Please follow the below steps to completely remove the Adobe PDF Printer and driver. Then, follow the above provided steps to re-add the Adobe PDF Printer with driver 19.3.0.0 :

Close any running Adobe Acrobat session
From Start Menu, open "Printers & Scanners"
If Adobe PDF (printer) is available > Click on the same > Click on Remove > Click Yes > Close the window
From Start Menu, open "Print Management"
Inside "Print Servers" > Inside User > Click on Drivers
Right Click on "Adobe PDF Converter" and Delete the same (repeat the same for all versions)
Goto "Printers" > Remove "Adobe PDF" printer if present > Close the window
Re-Start the system
Add Adobe PDF Printer by following the steps mentioned in above comment.

Please let us know, if the issue is still reproducible after the above steps.

Regards,

Swapnil Srivastava

View solution in original post

Report · May 10, 2024

Hi Amal,

We have serveral clients that is having this same problem where the PDF printer keeps disappearing, sometimes daily. Has the Adobe engineers found any solutions to this problem?

Thanks

Report · May 13, 2024

Hi Amal,

Is there a timeframe when this will be fixed? It is starting to affect my company's workplace and I cannot keep the Adobe print to PDF mapped on some of our desktops. It's causing an issue with the employees at my company as we are a huge purchassor of adobe products.

Report · May 13, 2024

It seemed to be resolved for a while but it has been happening again lately. Running the Repair option in Settings, Apps creates the printer again. Friday I repaired it twice, but the printer is gone again this morning.

Report · May 13, 2024

I am having the same problem. Adobe PDF printer just disappears. I've install CutePDF until this is resolved...Is there any idea as to when this will be fixed...This is a serious problem...

Report · May 13, 2024

Hi there

Have you tried the steps provided in the correct answer marked? Please give them a try and see if that works.

Also, Is this happening with 32-bit version of Acrobat or 64-bit? If it’s happening with 32-bit, can we please try installing the 64-bit version. and see if that works.

Please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html, reboot the computer and reinstall the application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

~Amal

Regards
Amal

Report · May 13, 2024

This isn't just affecting Adobe PDF. My company uses creative cloud and framemaker along with Adobe pro and the PDF function is missing from all. This happened after the latest update we received. I have to manually remap the Adobe print to PDF and on some of our machines the Adobe print to PDF unmaps every day. WE've tried uninstalling/reinstalling and everyone at my company is on 64 bit of adobe products.

Report · May 13, 2024

The print driver named "Adobe PDF Converter" is the file that disappears. I haven't found the file to make a backup, but Repair restores it.

Report · May 14, 2024

Hi there

We are sorry to hear that the issue still persists, Would you mind collecting the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html , Procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.

Regards
Amal

Regards
Amal