Adobe prints to Notepad error message

[pgarnvik]

Hi. Since the last Windows 10 update, when I try to print a PDF with Adobe 8 from either Word or PowerPoint, it prints a Notepad file instead with the error message below. When I print a Word document with Ariel font, it works fine, but not with Calibri, and almost all my files use Calibri. Please anyone help with a solution to this problem. Thanks.

%%[ ProductName: Distiller ]%%

%%[Page: 1]%%

%%[Page: 2]%%

Calibri-Bold not found, using Courier.

%%[ Error: invalidfont; OffendingCommand: xshow ]%%

Stack:

[80 91 98 92 41 98 66 90 77 63 45 77 91 45 41 90 99 98 45 45 77 91 63

45 99 98 74 41 58 98 66 41 90 77 77 92 45 92 66 90 64 92 98 41 45 93

90 65 98 46 98 87 41 78 98 98 77 92 99 63 73 42 136 93 66 92 41 90

150 90 73 45 98 87 42 90 99 98 41 137 92 42 136 92 66 92 41 90 45 46

41 90 98 46 92 42 63 99 0]

(       

)

%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%

%%[ Warning: PostScript error. No PDF file produced. ] %%

[default2995100198yj83]

Try the following instructions.

1. In Windows 10, search for Control Panel, click on Control Panel, to open.
2. Select Devices and Printers.
3. Right-click the Adobe PDF printer icon.
4. Select Printing preferences>Uncheck "Rely on system fonts only; do not use document fonts".
See attached Screen Shots

I thought it might help users who may want a bit more step-by-step instructions. 
Have a super awesome rest of your day. 
~ Katie ~

[rob_8712]

Outstanding - Fixed straight away. Very grateful

[Tranquil_Elixir0720]

This was perfect, still works in 2024!

[sophie_6409]

This worked for saving the file as pdf. However, it doesnt open the pdf for review right after printing even though the option to open pdf is selected in preferences.

[lindad76907493]

Thank you, that was very helpful.   I've had this issue for a while and couldn't figure it out.

[Darwood5EB4]

This fix is still working in October 2020.

Thanks man!

[Carla5C4E]

Thank you for sharing this tip!  Quick fix and works!

[default40myzcibgbpw]

This fixed it! Thank you!

[emilya_]

ugh, march 2021 and this fix did not work for me. so glad it worked for others, though! 

[Dov Isaacs]

Which fix are you referring to?

Exactly what message did you get when the Distiller failed?

Did you properly set the Adobe PDF PostScript printer driver instance properties to disable the Rely on system fonts only option?

[emilya_]

i tried jonathan's fix that so many people had success with: 

"I had this same issue and was able to fix the issue by opening Devices and Printers>right-click Adobe PDF>Uncheck "Rely on system fonts only; do not use document fonts"."

as that poster suggested, i unchecked that box in Devices and Printers>right-click Adobe PDF. i just unchecked the box, i am working remotely from a computer issued by employer, so i didn't set any printer driver instance properties myself (i don't even know what that means), i just unchecked the box as another poster suggested and even after "applying" the change and restarting my computer that isn't working. 

the notepad error message i am getting is: 

"%%[ ProductName: Distiller ]%%
This PostScript file was created from an encrypted PDF file.
Redistilling encrypted PDF is not permitted.
%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%"

[Dov Isaacs · Accepted solution]

This is a totally different issue and is not a bug. It is intended behaviour.

The message implies that you were attempting to print a PDF file from within either Adobe Acrobat or Reader to Adobe PDF and that the PDF file was in fact protected! Adobe doesn't allow you to remove PDF file protections by “refrying” the PDF by printing to Adobe PDF!

[Ricardo279415215bvj]

I used Microsoft print to pdf instead of Adobe PDF, and this allowed me to remove the security protection on the PDF file.

[Michelle378622603rwb]

Thank you for this simple workaround. I don't care if it's an intended behavior by Adobe. I just need to print out an email to pdf for my files. 

[Michelle28991838n67h]

I think it's a windows issue causing this problem. Windows forcing us to use Microsift print instead of using Adobe.

[Lauren31131484100l]

Not sure why this answer is listed as correct on top? I don't think opening a million notepad files and crashing my computer is "intended behavior." This isn't happening with protected PDFs, it happens with my information like my Outlook emails I try to convert PDF which aren't protected. Anyways, here is the solution to the problem:

Steps to Fix Notepad Issue:

Open Printers and Scanners (can just search in your microsoft search window)

     Click Adobe PDF - (select not "right click")

            Manage

      Printer Properties (left menu)

             General Tab

                  Preferences

                         Uncheck "Rely on system fonts only; do not use document fonts".

[karend6780495]

Thank You, @Deleted User !  That fixed my problem perfectly.

[LMDuffy]

OMG I wish I could kiss you. I've been researching a fix for this problem for months, and one "uncheck" and now I can print PowerPoint slides to a PDF again. Thank you!!!

[Sarah27089976yi8s]

This worked for me! Thank you! 

[mstory918]

Yepppppp. Wish I found this thread years ago. I do a lot of ordering for work on my personal card and use the Adobe PDF print option from Outlook very often to print receipts for reimbursement. 90% of the time it would work, and the other 10% I would get that Notepad thing. Now works 100% of the time. Thanks!!!

[Exciting_precision5E86]

I want to bump this up because THIS is the answer that fixed the problem for me today, 16Jan24! Thank you!!!!

[Julio34902713gjwp]

This was very helpful!!!! Thanks for posting this fix, My problem has been resolved!

[Theresa.83987]

Thank you - 2024 and this still works 

[Zanakam]

Finally, something that works

[M35033536bxkn]

I did this a few weeks ago, but it "undid", maybe an update?  However, did it again, and it's working again.

Anyways, on my PC in 2024, the steps are:

Printers and Scanners

     Adobe PDF - select (not "right click")

            Manage

     Printer Properties (left menu)

            General Tab

                  Preferences

                         Uncheck "Rely on system fonts only; do not use document fonts".

No doubt there are other ways to get to the same place.