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adobe pro 2020 crashes when dragging checkmarks or the x mark.

Explorer ,
Dec 12, 2023 Dec 12, 2023

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I updated the software and reinstalled the software. I also ran a repair on the software and unchecked protected mode and enhanced security but nothing worked. 

 

Rick27474169bh5i_0-1702417626394.png

 

this could be a corrupted file on the drive/cloud but i tested it out on my end and it works fine. For the user it doesnt.

is there other troubleshooting methods that can solve the problem ? 

TOPICS
Crash or freeze , General troubleshooting , How to , PDF , PDF forms

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correct answers 1 Correct answer

Adobe Employee , Dec 13, 2023 Dec 13, 2023

Hi @Rick27474169bh5i 

Hope you are doing well and sorry to hear that

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 20.05.30539 installed. Go to Help > Check for updates and reboot

...

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Adobe Employee ,
Dec 13, 2023 Dec 13, 2023

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Hi @Rick27474169bh5i 

Hope you are doing well and sorry to hear that

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 20.05.30539 installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

 

Let us know how it goes

 

~Amal

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Explorer ,
Jan 05, 2024 Jan 05, 2024

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yup downloading the file to the computer locally resolved the issue. We are now using this method to solve all of our users issues and its working. thanks 

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