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Adobe Pro - Adobe remote update

Community Beginner ,
Oct 06, 2023 Oct 06, 2023

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I try to update Adobe pro with using Adobe Rum. 
It find the update, but then say it cannot update.

I guess it is because adobe pro applications has integrations into other products, so if they are open, it cannot upgrade. I have looked in the logs, but I cannot find anything saying specific what need to be closed.

So my question is, installing adobe pro, which integrations does it have to other applications. So if Photoshop, Outlook, chrome - are they something adobe pro add integrations to and need to be closed before update will work ?

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Adobe Employee ,
Feb 13, 2024 Feb 13, 2024

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Hi there

 

Hope you are doing well and sorry for the delayed response.

 

If you are still experiencing this issue, please go through the help page https://adobe.ly/3HW0faC and see if that works.

 

Let us know how it goes.

 

~Amal

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