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ADOBE PRO crashing during editing

andrew33343398ooh6
New Here ,
Nov 02, 2023 Nov 02, 2023

Using Mac OS 14.1.

One PDF that I need to edit crashes the program everytime I try to change the font.

Others ok.

The PDF is not protected nor locked ans appears normal in the file info.

 

help please as I need to do this eidit quickly.

I have restarted everything twice and the Mac OS and Adobe version are up to date

 

-------------------------------------
Translated Report (Full Report Below)
-------------------------------------

Process: AdobeAcrobat [2814]
Path: /Applications/Adobe Acrobat 2015/Adobe Acrobat.app/Contents/MacOS/AdobeAcrobat
Identifier: com.adobe.Acrobat.Pro
Version: 15.006.30527 (15.006.30527)
Code Type: X86-64 (Translated)
Parent Process: launchd [1]
User ID: 501

Date/Time: 2023-11-02 16:22:50.0360 +0100
OS Version: macOS 14.1 (23B74)
Report Version: 12
Anonymous UUID: D9923277-A60A-E1B3-BDD1-4F7F5C3CFE42


Time Awake Since Boot: 180 seconds

System Integrity Protection: enabled

Notes:
PC register does not match crashing frame (0x0 vs 0x10F715118)

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x7000000000000100 -> 0x0000000000000100 (possible pointer authentication failure)
Exception Codes: 0x0000000000000001, 0x7000000000000100

Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [2814]

VM Region Info: 0x100 is not in any region. Bytes before following region: 140722993413888
REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
UNUSED SPACE AT START
--->
mapped file 7ffca008c000-7ffcc5734000 [598.7M] r-x/r-x SM=COW ...t_id=fc46ba73

Error Formulating Crash Report:
PC register does not match crashing frame (0x0 vs 0x10F715118)

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 Acrobat 0x10f715118 0x10efe9000 + 7520536
1 Acrobat 0x10f714b63 0x10efe9000 + 7519075
2 Acrobat 0x10f7150c5 0x10efe9000 + 7520453
3 Acrobat 0x10f2e6d8f 0x10efe9000 + 3136911
4 Acrobat 0x10f044a16 0x10efe9000 + 375318
5 Acrobat 0x10fe67603 0x10efe9000 + 15197699
6 Acrobat 0x10fe68343 0x10efe9000 + 15201091
7 Acrobat 0x10f7b2905 0x10efe9000 + 8165637
8 Acrobat 0x10f7b2846 0x10efe9000 + 8165446
9 Acrobat 0x10f9699d9 0x10efe9000 + 9963993
10 Acrobat 0x10f965f7d 0x10efe9000 + 9949053
11 AppKit 0x7ff80fcdcac2 _routeMouseUpEvent + 138
12 AppKit 0x7ff80f1aefde -[NSWindow(NSEventRouting) _reallySendEvent:isDelayedEvent:] + 424
13 AppKit 0x7ff80f1aec1b -[NSWindow(NSEventRouting) sendEvent:] + 345
14 AppKit 0x7ff80f9415f6 -[NSApplication(NSEventRouting) sendEvent:] + 346
15 AppKit 0x7ff80f5020df -[NSApplication _handleEvent:] + 65
16 AppKit 0x7ff80f040e1f -[NSApplication run] + 640
17 Acrobat 0x10eff12dd 0x10efe9000 + 33501
18 Acrobat 0x10efefb99 RunAcrobat + 241
19 AdobeAcrobat 0x104090f47 main + 86
20 dyld 0x2040d73a6 start + 1942

Thread 1:: com.apple.rosetta.exceptionserver
0 runtime 0x7ff7fff1e294 0x7ff7fff1a000 + 17044

Thread 2:: Dispatch queue: NSOperationQueue 0x7f96f19164a0 (QOS: UNSPECIFIED)
0 ??? 0x7ff89bebaa78 ???
1 libsystem_kernel.dylib 0x7ff80b9c84da __semwait_signal + 10
2 libsystem_c.dylib 0x7ff80b8b34f1 nanosleep + 199
3 Foundation 0x7ff80ca59de6 +[NSThread sleepForTimeInterval:] + 151
4 Acrobat 0x10ff7bc8f 0x10efe9000 + 16329871
5 Foundation 0x7ff80c9bba4b __NSOPERATION_IS_INVOKING_MAIN__ + 17
6 Foundation 0x7ff80c9bacec -[NSOperation start] + 730
7 Foundation 0x7ff80c9baa0d __NSOPERATIONQUEUE_IS_STARTING_AN_OPERATION__ + 17
8 Foundation 0x7ff80c9ba8de __NSOQSchedule_f + 182
9 libdispatch.dylib 0x7ff80b86a002 _dispatch_block_async_invoke2 + 85
10 libdispatch.dylib 0x7ff80b85d59a _dispatch_client_callout + 8
11 libdispatch.dylib 0x7ff80b8600c7 _dispatch_continuation_pop + 523
12 libdispatch.dylib 0x7ff80b85f73c _dispatch_async_redirect_invoke + 710
13 libdispatch.dylib 0x7ff80b86c776 _dispatch_root_queue_drain + 328
14 libdispatch.dylib 0x7ff80b86cf22 _dispatch_worker_thread2 + 152
15 libsystem_pthread.dylib 0x7ff80ba01c06 _pthread_wqthread + 262
16 libsystem_pthread.dylib 0x7ff80ba00b97 start_wqthread + 15

Thread 3:
0 ??? 0x7ff89bebaa78 ???
1 libsystem_kernel.dylib 0x7ff80b9c860e __psynch_cvwait + 10
2 libsystem_pthread.dylib 0x7ff80ba0576b _pthread_cond_wait + 1211
3 AdobeAGM 0x10d53e4f0 0x10d531000 + 54512
4 AdobeAGM 0x10d53e42d 0x10d531000 + 54317
5 AdobeAGM 0x10d8ce0a5 0x10d531000 + 3788965
6 libsystem_pthread.dylib 0x7ff80ba05202 _pthread_start + 99
7 libsystem_pthread.dylib 0x7ff80ba00bab thread_start + 15

Thread 4:
0 ??? 0x7ff89bebaa78 ???
1 libsystem_kernel.dylib 0x7ff80b9c860e __psynch_cvwait + 10
2 libsystem_pthread.dylib 0x7ff80ba0576b _pthread_cond_wait + 1211
3 AdobeAGM 0x10d53e4f0 0x10d531000 + 54512
4 AdobeAGM 0x10d53e42d 0x10d531000 + 54317
5 AdobeAGM 0x10d8ce0a5 0x10d531000 + 3788965
6 libsystem_pthread.dylib 0x7ff80ba05202 _pthread_start + 99
7 libsystem_pthread.dylib 0x7ff80ba00bab thread_start + 15

Thread 5:
0 ??? 0x7ff89bebaa78 ???
1 libsystem_kernel.dylib 0x7ff80b9c860e __psynch_cvwait + 10
2 libsystem_pthread.dylib 0x7ff80ba0576b _pthread_cond_wait + 1211
3 AdobeAGM 0x10d53e4f0 0x10d531000 + 54512
4 AdobeAGM 0x10d53e42d 0x10d531000 + 54317
5 AdobeAGM 0x10d8ce0a5 0x10d531000 + 3788965
6 libsystem_pthread.dylib 0x7ff80ba05202 _pthread_start + 99
7 libsystem_pthread.dylib 0x7ff80ba00bab thread_start + 15

Thread 6:
0 ??? 0x7ff89bebaa78 ???
1 libsystem_kernel.dylib 0x7ff80b9c860e __psynch_cvwait + 10
2 libsystem_pthread.dylib 0x7ff80ba0576b _pthread_cond_wait + 1211
3 Acrobat 0x110818f5a 0x10efe9000 + 25362266
4 Acrobat 0x1108187fc 0x10efe9000 + 25360380
5 Acrobat 0x1108169db 0x10efe9000 + 25352667
6 libsystem_pthread.dylib 0x7ff80ba05202 _pthread_start + 99
7 libsystem_pthread.dylib 0x7ff80ba00bab thread_start + 15

Thread 7:
0 ??? 0x7ff89bebaa78 ???
1 libsystem_kernel.dylib 0x7ff80b9c59ea semaphore_wait_trap + 10
2 Acrobat 0x11077629d 0x10efe9000 + 24695453
3 Acrobat 0x110776fbc 0x10efe9000 + 24698812
4 Acrobat 0x110777295 0x10efe9000 + 24699541
5 Acrobat 0x110776d70 0x10efe9000 + 24698224
6 libsystem_pthread.dylib 0x7ff80ba05202 _pthread_start + 99
7 libsystem_pthread.dylib 0x7ff80ba00bab thread_start + 15

Thread 8:
0 ??? 0x7ff89bebaa78 ???
1 libsystem_kernel.dylib 0x7ff80b9c59ea semaphore_wait_trap + 10
2 Acrobat 0x11077629d 0x10efe9000 + 24695453
3 Acrobat 0x110776fbc 0x10efe9000 + 24698812
4 Acrobat 0x110777295 0x10efe9000 + 24699541
5 Acrobat 0x110776d70 0x10efe9000 + 24698224
6 libsystem_pthread.dylib 0x7ff80ba05202 _pthread_start + 99
7 libsystem_pthread.dylib 0x7ff80ba00bab thread_start + 15

Thread 9:
0 ??? 0x7ff89bebaa78 ???
1 libsystem_kernel.dylib 0x7ff80b9c59ea semaphore_wait_trap + 10
2 Acrobat 0x11077629d 0x10efe9000 + 24695453
3 Acrobat 0x110776fbc 0x10efe9000 + 24698812
4 Acrobat 0x110777295 0x10efe9000 + 24699541
5 Acrobat 0x110776d70 0x10efe9000 + 24698224
6 libsystem_pthread.dylib 0x7ff80ba05202 _pthread_start + 99
7 libsystem_pthread.dylib 0x7ff80ba00bab thread_start + 15

Thread 10:
0 ??? 0x7ff89bebaa78 ???
1 libsystem_kernel.dylib 0x7ff80b9c59ea semaphore_wait_trap + 10
2 Acrobat 0x11077629d 0x10efe9000 + 24695453
3 Acrobat 0x110776fbc 0x10efe9000 + 24698812
4 Acrobat 0x110777295 0x10efe9000 + 24699541
5 Acrobat 0x110776d70 0x10efe9000 + 24698224
6 libsystem_pthread.dylib 0x7ff80ba05202 _pthread_start + 99
7 libsystem_pthread.dylib 0x7ff80ba00bab thread_start + 15

Thread 11:
0 ??? 0x7ff89bebaa78 ???
1 libsystem_kernel.dylib 0x7ff80b9c59ea semaphore_wait_trap + 10
2 Acrobat 0x11077629d 0x10efe9000 + 24695453
3 Acrobat 0x110776fbc 0x10efe9000 + 24698812
4 Acrobat 0x110777295 0x10efe9000 + 24699541
5 Acrobat 0x110776d70 0x10efe9000 + 24698224
6 libsystem_pthread.dylib 0x7ff80ba05202 _pthread_start + 99
7 libsystem_pthread.dylib 0x7ff80ba00bab thread_start + 15

Thread 12:
0 ??? 0x7ff89bebaa78 ???
1 libsystem_kernel.dylib 0x7ff80b9c59ea semaphore_wait_trap + 10
2 Acrobat 0x11077629d 0x10efe9000 + 24695453
3 Acrobat 0x110776fbc 0x10efe9000 + 24698812
4 Acrobat 0x110777295 0x10efe9000 + 24699541
5 Acrobat 0x110776d70 0x10efe9000 + 24698224
6 libsystem_pthread.dylib 0x7ff80ba05202 _pthread_start + 99
7 libsystem_pthread.dylib 0x7ff80ba00bab thread_start + 15

Thread 13:
0 ??? 0x7ff89bebaa78 ???
1 libsystem_kernel.dylib 0x7ff80b9c59ea semaphore_wait_trap + 10
2 Acrobat 0x11077629d 0x10efe9000 + 24695453
3 Acrobat 0x110776fbc 0x10efe9000 + 24698812
4 Acrobat 0x110777295 0x10efe9000 + 24699541
5 Acrobat 0x110776d70 0x10efe9000 + 24698224
6 libsystem_pthread.dylib 0x7ff80ba05202 _pthread_start + 99
7 libsystem_pthread.dylib 0x7ff80ba00bab thread_start + 15

Thread 14:
0 ??? 0x7ff89bebaa78 ???
1 libsystem_kernel.dylib 0x7ff80b9c59ea semaphore_wait_trap + 10
2 Acrobat 0x11077629d 0x10efe9000 + 24695453
3 Acrobat 0x110776fbc 0x10efe9000 + 24698812
4 Acrobat 0x110777295 0x10efe9000 + 24699541
5 Acrobat 0x110776d70 0x10efe9000 + 24698224
6 libsystem_pthread.dylib 0x7ff80ba05202 _pthread_start + 99
7 libsystem_pthread.dylib 0x7ff80ba00bab thread_start + 15

Thread 15:: com.apple.NSEventThread
0 ??? 0x7ff89bebaa78 ???
1 libsystem_kernel.dylib 0x7ff80b9c5a6e mach_msg2_trap + 10
2 libsystem_kernel.dylib 0x7ff80b9d3e7a mach_msg2_internal + 84
3 libsystem_kernel.dylib 0x7ff80b9ccb92 mach_msg_overwrite + 653
4 libsystem_kernel.dylib 0x7ff80b9c5d5f mach_msg + 19
5 CoreFoundation 0x7ff80badfb49 __CFRunLoopServiceMachPort + 143
6 CoreFoundation 0x7ff80bade5bc __CFRunLoopRun + 1371
7 CoreFoundation 0x7ff80badda99 CFRunLoopRunSpecific + 557
8 AppKit 0x7ff80f1aca00 _NSEventThread + 122
9 libsystem_pthread.dylib 0x7ff80ba05202 _pthread_start + 99
10 libsystem_pthread.dylib 0x7ff80ba00bab thread_start + 15

Thread 16:
0 ??? 0x7ff89bebaa78 ???
1 libsystem_kernel.dylib 0x7ff80b9c860e __psynch_cvwait + 10
2 libsystem_pthread.dylib 0x7ff80ba0576b _pthread_cond_wait + 1211
3 Acrobat 0x10f44e4fb 0x10efe9000 + 4609275
4 Acrobat 0x10f43f7c1 0x10efe9000 + 4548545
5 Acrobat 0x11001d70d 0x10efe9000 + 16992013
6 Acrobat 0x10f43b0d2 0x10efe9000 + 4530386
7 Acrobat 0x10f449814 0x10efe9000 + 4589588
8 libsystem_pthread.dylib 0x7ff80ba05202 _pthread_start + 99
9 libsystem_pthread.dylib 0x7ff80ba00bab thread_start + 15

Thread 17:
0 ??? 0x7ff89bebaa78 ???
1 libsystem_kernel.dylib 0x7ff80b9ca72e kevent + 10
2 Acrobat 0x110823abe 0x10efe9000 + 25406142
3 Acrobat 0x110770d54 0x10efe9000 + 24673620
4 libsystem_pthread.dylib 0x7ff80ba05202 _pthread_start + 99
5 libsystem_pthread.dylib 0x7ff80ba00bab thread_start + 15

Thread 18:
0 ??? 0x7ff89bebaa78 ???
1 libsystem_kernel.dylib 0x7ff80b9c5a6e mach_msg2_trap + 10
2 libsystem_kernel.dylib 0x7ff80b9d3e7a mach_msg2_internal + 84
3 libsystem_kernel.dylib 0x7ff80b9ccb92 mach_msg_overwrite + 653
4 libsystem_kernel.dylib 0x7ff80b9c5d5f mach_msg + 19
5 CoreFoundation 0x7ff80badfb49 __CFRunLoopServiceMachPort + 143
6 CoreFoundation 0x7ff80bade5bc __CFRunLoopRun + 1371
7 CoreFoundation 0x7ff80badda99 CFRunLoopRunSpecific + 557
8 EFS 0x11d3ab9af 0x11d392000 + 104879
9 Foundation 0x7ff80c9d285c __NSThread__start__ + 1013
10 libsystem_pthread.dylib 0x7ff80ba05202 _pthread_start + 99
11 libsystem_pthread.dylib 0x7ff80ba00bab thread_start + 15

Thread 19:: com.apple.NSURLConnectionLoader
0 ??? 0x7ff89bebaa78 ???
1 libsystem_kernel.dylib 0x7ff80b9c5a6e mach_msg2_trap + 10
2 libsystem_kernel.dylib 0x7ff80b9d3e7a mach_msg2_internal + 84
3 libsystem_kernel.dylib 0x7ff80b9ccb92 mach_msg_overwrite + 653
4 libsystem_kernel.dylib 0x7ff80b9c5d5f mach_msg + 19
5 CoreFoundation 0x7ff80badfb49 __CFRunLoopServiceMachPort + 143
6 CoreFoundation 0x7ff80bade5bc __CFRunLoopRun + 1371
7 CoreFoundation 0x7ff80badda99 CFRunLoopRunSpecific + 557
8 CFNetwork 0x7ff810d83435 0x7ff810b3d000 + 2384949
9 Foundation 0x7ff80c9d285c __NSThread__start__ + 1013
10 libsystem_pthread.dylib 0x7ff80ba05202 _pthread_start + 99
11 libsystem_pthread.dylib 0x7ff80ba00bab thread_start + 15

Thread 20:: com.apple.CFSocket.private
0 ??? 0x7ff89bebaa78 ???
1 libsystem_kernel.dylib 0x7ff80b9ce94a __select + 10
2 CoreFoundation 0x7ff80bb076af __CFSocketManager + 637
3 libsystem_pthread.dylib 0x7ff80ba05202 _pthread_start + 99
4 libsystem_pthread.dylib 0x7ff80ba00bab thread_start + 15

Thread 21:
0 ??? 0x7ff89bebaa78 ???
1 libsystem_kernel.dylib 0x7ff80b9c64d2 read + 10
2 Acrobat 0x10f43db67 0x10efe9000 + 4541287
3 Acrobat 0x10f43bd8e 0x10efe9000 + 4533646
4 Acrobat 0x10f445f96 0x10efe9000 + 4575126
5 Acrobat 0x10f43b0d2 0x10efe9000 + 4530386
6 Acrobat 0x10f449814 0x10efe9000 + 4589588
7 libsystem_pthread.dylib 0x7ff80ba05202 _pthread_start + 99
8 libsystem_pthread.dylib 0x7ff80ba00bab thread_start + 15

Thread 22:
0 runtime 0x7ff7fff3c588 0x7ff7fff1a000 + 140680
1 libsystem_pthread.dylib 0x7ff80ba00b8a start_wqthread + 2

Thread 23:
0 ??? 0x7ff89bebaa78 ???
1 libsystem_kernel.dylib 0x7ff80b9c860e __psynch_cvwait + 10
2 libsystem_pthread.dylib 0x7ff80ba0576b _pthread_cond_wait + 1211
3 LogSession 0x11b1d959c boost::condition_variable::do_wait_until(boost::unique_lock<boost::mutex>&, timespec const&) + 76
4 LogSession 0x11b1d7ebf boost::this_thread::hiden::sleep_for(timespec const&) + 191
5 LogSession 0x11b16d56a void boost::this_thread::sleep_for<long long, boost::ratio<1l, 1l>>(boost::chrono::duration<long long, boost::ratio<1l, 1l>> const&) + 107
6 LogSession 0x11b1687b7 RealTimeProcessor::WorkerThread(int) + 3683
7 LogSession 0x11b1d7239 boost::(anonymous namespace)::thread_proxy(void*) + 185
8 libsystem_pthread.dylib 0x7ff80ba05202 _pthread_start + 99
9 libsystem_pthread.dylib 0x7ff80ba00bab thread_start + 15

Thread 24:
0 runtime 0x7ff7fff3c94c 0x7ff7fff1a000 + 141644

Thread 25:
0 runtime 0x7ff7fff3c94c 0x7ff7fff1a000 + 141644

Thread 26:
0 runtime 0x7ff7fff3c94c 0x7ff7fff1a000 + 141644

Thread 27:
0 runtime 0x7ff7fff3c94c 0x7ff7fff1a000 + 141644

Thread 28:
0 runtime 0x7ff7fff3c94c 0x7ff7fff1a000 + 141644

Thread 29:
0 runtime 0x7ff7fff3c94c 0x7ff7fff1a000 + 141644

Thread 30:
0 runtime 0x7ff7fff3c94c 0x7ff7fff1a000 + 141644

Thread 31:
0 ??? 0x7ff89bebaa78 ???
1 libsystem_kernel.dylib 0x7ff80b9c5a6e mach_msg2_trap + 10
2 libsystem_kernel.dylib 0x7ff80b9d3e7a mach_msg2_internal + 84
3 libsystem_kernel.dylib 0x7ff80b9ccb92 mach_msg_overwrite + 653
4 libsystem_kernel.dylib 0x7ff80b9c5d5f mach_msg + 19
5 CoreFoundation 0x7ff80badfb49 __CFRunLoopServiceMachPort + 143
6 CoreFoundation 0x7ff80bade5bc __CFRunLoopRun + 1371
7 CoreFoundation 0x7ff80badda99 CFRunLoopRunSpecific + 557
8 IMSLib.dylib 0x11d44683b 0x11d440000 + 26683
9 IMSLib.dylib 0x11d447310 0x11d440000 + 29456
10 IMSLib.dylib 0x11d4630a9 0x11d440000 + 143529
11 IMSLib.dylib 0x11d462289 0x11d440000 + 139913
12 IMSLib.dylib 0x11d488339 0x11d440000 + 295737
13 IMSLib.dylib 0x11d46b9c6 0x11d440000 + 178630
14 IMSLib.dylib 0x11d451a08 0x11d440000 + 72200
15 libsystem_pthread.dylib 0x7ff80ba05202 _pthread_start + 99
16 libsystem_pthread.dylib 0x7ff80ba00bab thread_start + 15


Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x7000000000000000 rbx: 0x00007f96aa711ba0 rcx: 0x00007ffffffffff8 rdx: 0x0080000000000000
rdi: 0x00007f96aa711ba0 rsi: 0x0000000000000000 rbp: 0x000000030c2680b0 rsp: 0x000000030c268070
r8: 0x013dfff84eedd511 r9: 0x00007f96cff00000 r10: 0x00007ff84eee57b0 r11: 0x00007ff80f402c66
r12: 0x00006000035fe040 r13: 0x00007f96f1a14a80 r14: 0x0000000000000000 r15: 0x7312b28eea5a0070
rip: <unavailable> rfl: 0x0000000000000202
tmp0: 0x000000011113e000 tmp1: 0x0000000104605318 tmp2: 0x000000010f714b63


Binary Images:
0x2040d1000 - 0x204170fff dyld (*) <d5406f23-6967-39c4-beb5-6ae3293c7753> /usr/lib/dyld
0x1196cd000 - 0x11972afff com.adobe.AcrobatPlugin.Accessibility (15.006.30527) <6c2decf2-e659-3f0f-b94c-cb49d635925b> /Applications/Adobe Acrobat 2015/Adobe Acrobat.app/Contents/Plugins/Accessibility.acroplugin/Contents/MacOS/Accessibility
0x1ee45c000 - 0x1ee68ffff com.adobe.adobehunspellplugin2 (*) <33570601-55dc-39f9-be6b-a438bb5c5236> /Library/Application Support/Adobe/*/AdobeHunspellPlugin.bundle/Contents/MacOS/AdobeHunspellPlugin
0x11652f000 - 0x116585fff com.adobe.AcrobatPlugin.Reflow (15.006.30527) <80d88d69-bffe-3b28-aa96-d4bb257bd311> /Applications/Adobe Acrobat 2015/Adobe Acrobat.app/Contents/Plugins/Reflow.acroplugin/Contents/MacOS/Reflow
0x1163ae000 - 0x11643efff com.adobe.AcrobatPlugin.PDDom (15.006.30527) <c3ce6166-b1cd-3f0e-a2ae-76e094a52bd3> /Applications/Adobe Acrobat 2015/Adobe Acrobat.app/Contents/Plugins/PDDom.acroplugin/Contents/MacOS/PDDom
0x11a868000 - 0x11a86bfff AcrobatUpdateHelperLib.dylib (*) <82c8e915-f0d9-3160-9915-224f922ae3c4> /Library/Application Support/Adobe/*/AcrobatUpdateHelperLib.dylib
0x11a8da000 - 0x11a8fbfff com.adobe.AcrobatPlugin.Updater (15.006.30527) <260deaea-186d-38c4-9fb4-588b38923313> /Applications/Adobe Acrobat 2015/Adobe Acrobat.app/Contents/Plugins/Updater.acroplugin/Contents/MacOS/Updater
0x11bccc000 - 0x11c34bfff com.adobe.AcrobatPlugin.TouchUp (15.006.30527) <a3da6e11-d48c-38de-a212-1a2b7aa632b7> /Applications/Adobe Acrobat 2015/Adobe Acrobat.app/Contents/Plugins/TouchUp.acroplugin/Contents/MacOS/TouchUp
0x118abc000 - 0x118aeefff com.adobe.pip (*) <e684fabd-a1cd-329f-80be-af6c2feb415f> /Applications/Adobe Acrobat 2015/Adobe Acrobat.app/Contents/Frameworks/AdobePIP.framework/Versions/A/AdobePIP
0x11b0d7000 - 0x11b215fff com.adobe.headlights.LogSessionFramework (*) <3fb068a4-9343-3185-870e-f922267bfa19> /Applications/Adobe Acrobat 2015/Adobe Acrobat.app/Contents/Frameworks/LogSession.framework/Versions/A/LogSession
0x11acbf000 - 0x11ae81fff com.adobe.amtlib (11.0.0.39) <95afece1-1b4e-377b-849f-82cb4caacc64> /Library/Application Support/Adobe/*/amtlib.framework/Versions/A/amtlib
0x118b5a000 - 0x118eaafff com.adobe.AcrobatPlugin.EScript (15.006.30527) <5333c842-c460-3382-91b2-da7962d60cfd> /Applications/Adobe Acrobat 2015/Adobe Acrobat.app/Contents/Plugins/EScript.acroplugin/Contents/MacOS/EScript
0x11e604000 - 0x11e607fff com.apple.textencoding.unicode (7.1) <cfd184e7-f3e2-3528-b9dc-099982e54d08> /System/Library/TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode Encodings
0x11eb57000 - 0x11ecfafff imshelper.dylib (*) <84685ccc-bc2b-3d7e-a900-d6759dc408ad> /Library/Application Support/Adobe/*/imshelper.dylib
0x11d392000 - 0x11d3b4fff com.adobe.AcrobatPlugin.EFS (15.006.30527) <fd08c915-3d5b-318c-b019-3c82057ef2f5> /Applications/Adobe Acrobat 2015/Adobe Acrobat.app/Contents/Plugins/EFS.acroplugin/Contents/MacOS/EFS
0x11e2ae000 - 0x11e353fff com.adobe.AdobeXMPCore (Adobe XMP Core 5.6 -c 15) <618e11ac-ec35-3215-b2a2-328781c36438> /Applications/Adobe Acrobat 2015/Adobe Acrobat.app/Contents/Frameworks/AdobeXMP.framework/Versions/A/AdobeXMP
0x1225df000 - 0x122f6bfff com.adobe.AcrobatPlugin.PPKLite (15.006.30527) <aedbfea9-faea-386f-9cd4-fb82080c5a9b> /Applications/Adobe Acrobat 2015/Adobe Acrobat.app/Contents/Plugins/PPKLite.acroplugin/Contents/MacOS/PPKLite
0x11decc000 - 0x11e03dfff com.adobe.AcrobatPlugin.DigSig (15.006.30527) <beba875c-6325-35fa-8147-3187ade811b0> /Applications/Adobe Acrobat 2015/Adobe Acrobat.app/Contents/Plugins/DigSig.acroplugin/Contents/MacOS/DigSig
0x12009e000 - 0x120ed6fff com.adobe.AcrobatPlugin.AcroForm (15.006.30527) <6dea0c9e-4a9a-38b8-a5e1-a31811ccf05b> /Applications/Adobe Acrobat 2015/Adobe Acrobat.app/Contents/Plugins/AcroForm.acroplugin/Contents/MacOS/AcroForm
0x11d743000 - 0x11d79cfff com.adobe.AcrobatPlugin.Spelling (15.006.30527) <dd21b2eb-8ad2-350e-afee-296d9fe0a4b7> /Applications/Adobe Acrobat 2015/Adobe Acrobat.app/Contents/Plugins/Spelling.acroplugin/Contents/MacOS/Spelling
0x11f32a000 - 0x12006ffff com.adobe.ICUData (4.0) <b9864d01-126e-3c56-b04c-993f9890f6ad> /Applications/Adobe Acrobat 2015/Adobe Acrobat.app/Contents/Frameworks/ICUData.framework/Versions/4.0/ICUData
0x11dac8000 - 0x11dbcbfff com.adobe.ICUUnicode (4.0) <ce487901-e84a-3e54-95ab-91f2eaf57f6a> /Applications/Adobe Acrobat 2015/Adobe Acrobat.app/Contents/Frameworks/ICUUnicode.framework/Versions/4.0/ICUUnicode
0x11d841000 - 0x11d8bdfff com.adobe.linguistic.LinguisticManager (9.0.0) <4d65f948-fc77-3dcb-8370-995e98502b48> /Applications/Adobe Acrobat 2015/Adobe Acrobat.app/Contents/Frameworks/AdobeLinguistic.framework/Versions/3/AdobeLinguistic
0x11d1af000 - 0x11d1cffff com.adobe.BIBUtils (AdobeBIBUtils 1.1.01) <1b410608-9714-3731-ada8-f1bc67ce2a37> /Applications/Adobe Acrobat 2015/Adobe Acrobat.app/Contents/Frameworks/AdobeBIBUtils.framework/Versions/A/AdobeBIBUtils
0x11d440000 - 0x11d590fff IMSLib.dylib (*) <cc56238e-fb04-3eed-ac68-e5acfedaf483> /Library/Application Support/Adobe/*/IMSLib.dylib
0x10efc9000 - 0x10efccfff com.apple.icloud.drive.fileprovider.override (1.0) <be2c1dcd-601d-3488-85fb-ae6006127451> /System/Library/Frameworks/FileProvider.framework/OverrideBundles/iCloudDriveFileProviderOverride.bundle/Contents/MacOS/iCloudDriveFileProviderOverride
0x118605000 - 0x118620fff com.apple.findersync.fileprovideroverride.FinderSyncCollaborationFileProviderOverride (14.1) <faadd5f2-d42a-34b1-bdfe-fcc0eda2f4cd> /System/Library/Frameworks/FileProvider.framework/OverrideBundles/FinderSyncCollaborationFileProviderOverride.bundle/Contents/MacOS/FinderSyncCollaborationFileProviderOverride
0x10cc0b000 - 0x10cc12fff com.apple.FileProviderOverride (1703.41.2) <c5aa2b30-43b0-3af1-a542-152917625b4c> /System/Library/Frameworks/FileProvider.framework/OverrideBundles/FileProviderOverride.bundle/Contents/MacOS/FileProviderOverride
0x11839f000 - 0x118428fff com.adobe.AcroSQLite (AcroSQLite) <35ec839c-3f51-39ac-880d-8bd6d7c9a825> /Applications/Adobe Acrobat 2015/Adobe Acrobat.app/Contents/Frameworks/AcroSQLite.framework/Versions/A/AcroSQLite
0x118289000 - 0x1182aafff com.adobe.AXE8SharedExpat (AdobeAXE8SharedExpat 3.9.0.46825) <07b8d48c-371a-3a3f-936b-6955d04b1d56> /Applications/Adobe Acrobat 2015/Adobe Acrobat.app/Contents/Frameworks/AdobeAXE8SharedExpat.framework/Versions/A/AdobeAXE8SharedExpat
0x10c70c000 - 0x10c71bfff libobjc-trampolines.dylib (*) <7e101877-a6ff-3331-99a3-4222cb254447> /usr/lib/libobjc-trampolines.dylib
0x10c841000 - 0x10c858fff com.apple.security.csparser (3.0) <53dd87b3-1b73-3b94-9914-eac4d3adad26> /System/Library/Frameworks/Security.framework/Versions/A/PlugIns/csparser.bundle/Contents/MacOS/csparser
0x10efe9000 - 0x11113dfff com.adobe.Acrobat.framework (15.006.30527) <b53b9aa8-31dd-30bd-8c3b-2dd0049e4e84> /Applications/Adobe Acrobat 2015/Adobe Acrobat.app/Contents/Frameworks/Acrobat.framework/Versions/A/Acrobat
0x10cc9d000 - 0x10cde2fff com.adobe.ACE (AdobeACE 2.20.02.46452) <2a4a6267-20bc-325c-931c-e227220b7650> /Applications/Adobe Acrobat 2015/Adobe Acrobat.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
0x10d531000 - 0x10da7afff com.adobe.AGM (AdobeAGM 4.30.93.1) <3a82e176-1d51-3a41-b28b-4e8b21f6415a> /Applications/Adobe Acrobat 2015/Adobe Acrobat.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
0x10ca32000 - 0x10ca4efff com.adobe.BIB (AdobeBIB 1.2.03.46452) <63152a89-179c-3de0-94b8-2ed83da0cc8c> /Applications/Adobe Acrobat 2015/Adobe Acrobat.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
0x10e1ca000 - 0x10e4bdfff com.adobe.CoolType (AdobeCoolType 5.14.05.46452) <4f4a7be2-d462-367c-b473-70b4d8742880> /Applications/Adobe Acrobat 2015/Adobe Acrobat.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
0x10ca85000 - 0x10ca88fff com.adobe.AdobeCrashReporter (7.3) <f09cbdbf-d0f2-3e8b-a039-ec311cd1cca1> /Applications/Adobe Acrobat 2015/Adobe Acrobat.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashReporter
0x7ff7fff1a000 - 0x7ff7fff49fff runtime (*) <2c5acb8c-fbaf-31ab-aeb3-90905c3fa905> /usr/libexec/rosetta/runtime
0x10c0a7000 - 0x10c0fafff libRosettaRuntime (*) <a61ec9e9-1174-3dc6-9cdb-0d31811f4850> /Library/Apple/*/libRosettaRuntime
0x104090000 - 0x104090fff com.adobe.Acrobat.Pro (15.006.30527) <c8e55d09-69db-3088-bbcd-bc349d00f1a8> /Applications/Adobe Acrobat 2015/Adobe Acrobat.app/Contents/MacOS/AdobeAcrobat
0x7ff80f011000 - 0x7ff810416ffb com.apple.AppKit (6.9) <27fed5dd-d148-3238-bc95-1dac5dd57fa1> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x0 - 0xffffffffffffffff ??? (*) <00000000-0000-0000-0000-000000000000> ???
0x7ff80b9c4000 - 0x7ff80b9feff7 libsystem_kernel.dylib (*) <4df0d732-7fc4-3200-8176-f1804c63f2c8> /usr/lib/system/libsystem_kernel.dylib
0x7ff80b8a4000 - 0x7ff80b92bfff libsystem_c.dylib (*) <83c7b73c-86fe-32f9-85dd-f46fa2c1315b> /usr/lib/system/libsystem_c.dylib
0x7ff80c97d000 - 0x7ff80d5bbffb com.apple.Foundation (6.9) <581d66fd-7cef-3a8c-8647-1d962624703b> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x7ff80b85a000 - 0x7ff80b8a0ffd libdispatch.dylib (*) <4472f1a5-1d47-3665-ac8d-7adb0e9d2d87> /usr/lib/system/libdispatch.dylib
0x7ff80b9ff000 - 0x7ff80ba0afff libsystem_pthread.dylib (*) <c64722b0-e96a-3fa5-96c3-b4beaf0c494a> /usr/lib/system/libsystem_pthread.dylib
0x7ff80b634000 - 0x7ff80b675ff8 libobjc.A.dylib (*) <7ee3ae08-024e-3daf-adf2-bbd2b5699072> /usr/lib/libobjc.A.dylib
0x7ff80ba64000 - 0x7ff80befcffc com.apple.CoreFoundation (6.9) <4d842118-bb65-3f01-9087-ff1a2e3ab0d5> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7ff810b3d000 - 0x7ff810ee9ff5 com.apple.CFNetwork (1.0) <410765c1-18f6-3f9f-b360-cbfbcf6d87ea> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork

External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 0
thread_create: 0
thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=933.7M resident=0K(0%) swapped_out_or_unallocated=933.7M(100%)
Writable regions: Total=2.0G written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=2.0G(100%)

VIRTUAL REGION
REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
Accelerate framework 384K 3
Activity Tracing 256K 1
CG image 1840K 49
ColorSync 244K 31
CoreAnimation 7572K 58
CoreGraphics 12K 2
CoreServices 656K 3
CoreUI image data 3132K 25
Foundation 16K 1
Kernel Alloc Once 8K 1
MALLOC 1.8G 92
MALLOC guard page 288K 18
Rosetta Arena 4096K 2
Rosetta Generic 2400K 597
Rosetta JIT 128.0M 1
Rosetta Return Stack 620K 62
Rosetta Thread Context 620K 62
SQLite page cache 256K 2
STACK GUARD 28K 7
Stack 23.9M 36
Stack Guard 56.1M 24
VM_ALLOCATE 5732K 77
VM_ALLOCATE (reserved) 12K 3 reserved VM address space (unallocated)
__CTF 824 1
__DATA 43.1M 606
__DATA_CONST 36.1M 359
__DATA_DIRTY 1548K 197
__FONT_DATA 2352 1
__LINKEDIT 197.7M 45
__OBJC_RO 70.7M 1
__OBJC_RW 2154K 2
__TEXT 736.0M 608
dyld private memory 260K 2
libnetwork 640K 16
mapped file 8.3G 1363
shared memory 808K 16
unshared pmap 14.4M 11
=========== ======= =======
TOTAL 11.4G 4385
TOTAL, minus reserved VM space 11.4G 4385

 

-----------
Full Report
-----------

{"app_name":"AdobeAcrobat","timestamp":"2023-11-02 16:22:53.00 +0100","app_version":"15.006.30527","slice_uuid":"c8e55d09-69db-3088-bbcd-bc349d00f1a8","build_version":"15.006.30527","platform":1,"bundleID":"com.adobe.Acrobat.Pro","share_with_app_devs":0,"is_first_party":0,"bug_type":"309","os_version":"macOS 14.1 (23B74)","roots_installed":0,"name":"AdobeAcrobat","incident_id":"1EF66745-8B7A-4F44-A762-9E60CE32AD76"}
{
"uptime" : 180,
"procRole" : "Foreground",
"version" : 2,
"userID" : 501,
"deployVersion" : 210,
"modelCode" : "Mac14,2",
"coalitionID" : 677,
"osVersion" : {
"train" : "macOS 14.1",
"build" : "23B74",
"releaseType" : "User"
},
"captureTime" : "2023-11-02 16:22:50.0360 +0100",
"codeSigningMonitor" : 1,
"incident" : "1EF66745-8B7A-4F44-A762-9E60CE32AD76",
"pid" : 2814,
"translated" : true,
"cpuType" : "X86-64",
"roots_installed" : 0,
"bug_type" : "309",
"procLaunch" : "2023-11-02 16:21:33.2241 +0100",
"procStartAbsTime" : 2580371192,
"procExitAbsTime" : 4421908835,
"procName" : "AdobeAcrobat",
"procPath" : "\/Applications\/Adobe Acrobat 2015\/Adobe Acrobat.app\/Contents\/MacOS\/AdobeAcrobat",
"bundleInfo" : {"CFBundleShortVersionString":"15.006.30527","CFBundleVersion":"15.006.30527","CFBundleIdentifier":"com.adobe.Acrobat.Pro"},
"storeInfo" : {"deviceIdentifierForVendor":"2246865A-BEB9-5A09-A58C-63C6A3BB6768","thirdParty":true},
"parentProc" : "launchd",
"parentPid" : 1,
"coalitionName" : "com.adobe.Acrobat.Pro",
"crashReporterKey" : "D9923277-A60A-E1B3-BDD1-4F7F5C3CFE42",
"lowPowerMode" : 1,
"codeSigningID" : "com.adobe.Acrobat.Pro",
"codeSigningTeamID" : "JQ525L2MZD",
"codeSigningFlags" : 570425345,
"codeSigningValidationCategory" : 6,
"codeSigningTrustLevel" : 4294967295,
"sip" : "enabled",
"vmRegionInfo" : "0x100 is not in any region. Bytes before following region: 140722993413888\n REGION TYPE START - END [ VSIZE] PRT\/MAX SHRMOD REGION DETAIL\n UNUSED SPACE AT START\n---> \n mapped file 7ffca008c000-7ffcc5734000 [598.7M] r-x\/r-x SM=COW ...t_id=fc46ba73",
"exception" : {"codes":"0x0000000000000001, 0x7000000000000100","rawCodes":[1,8070450532247929088],"type":"EXC_BAD_ACCESS","signal":"SIGSEGV","subtype":"KERN_INVALID_ADDRESS at 0x7000000000000100 -> 0x0000000000000100 (possible pointer authentication failure)"},
"termination" : {"flags":0,"code":11,"namespace":"SIGNAL","indicator":"Segmentation fault: 11","byProc":"exc handler","byPid":2814},
"vmregioninfo" : "0x100 is not in any region. Bytes before following region: 140722993413888\n REGION TYPE START - END [ VSIZE] PRT\/MAX SHRMOD REGION DETAIL\n UNUSED SPACE AT START\n---> \n mapped file 7ffca008c000-7ffcc5734000 [598.7M] r-x\/r-x SM=COW ...t_id=fc46ba73",
"extMods" : {"caller":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"system":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"targeted":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"warnings":0},
"faultingThread" : 0,
"threads" : [{"triggered":true,"id":15493,"threadState":{"flavor":"x86_THREAD_STATE","rbp":{"value":13088751792},"r12":{"value":105553172881472},"rosetta":{"tmp2":{"value":4554050403},"tmp1":{"value":4368388888},"tmp0":{"value":4581482496}},"rbx":{"value":140285081361312},"r8":{"value":89509009558459665,"symbolLocation":89368305105633281,"symbol":"OBJC_CLASS_$_NSMenu"},"r15":{"value":8291886190829371504},"r10":{"value":140704452859824,"symbolLocation":0,"symbol":"OBJC_METACLASS_$_NSMenu"},"rdx":{"value":36028797018963968},"rdi":{"value":140285081361312},"r9":{"value":140285710434304},"r13":{"value":140286275701376},"rflags":{"value":514},"rax":{"value":8070450532247928832},"rsp":{"value":13088751728},"r11":{"value":140703384480870,"symbolLocation":0,"symbol":"+[NSMenu 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"uuid" : "410765c1-18f6-3f9f-b360-cbfbcf6d87ea",
"path" : "\/System\/Library\/Frameworks\/CFNetwork.framework\/Versions\/A\/CFNetwork",
"name" : "CFNetwork",
"CFBundleVersion" : "1485"
}
],
"sharedCache" : {
"base" : 140703319244800,
"size" : 21474836480,
"uuid" : "b873642e-0599-3917-8169-cadbc83f0112"
},
"vmSummary" : "ReadOnly portion of Libraries: Total=933.7M resident=0K(0%) swapped_out_or_unallocated=933.7M(100%)\nWritable regions: Total=2.0G written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=2.0G(100%)\n\n VIRTUAL REGION \nREGION TYPE SIZE COUNT (non-coalesced) \n=========== ======= ======= \nAccelerate framework 384K 3 \nActivity Tracing 256K 1 \nCG image 1840K 49 \nColorSync 244K 31 \nCoreAnimation 7572K 58 \nCoreGraphics 12K 2 \nCoreServices 656K 3 \nCoreUI image data 3132K 25 \nFoundation 16K 1 \nKernel Alloc Once 8K 1 \nMALLOC 1.8G 92 \nMALLOC guard page 288K 18 \nRosetta Arena 4096K 2 \nRosetta Generic 2400K 597 \nRosetta JIT 128.0M 1 \nRosetta Return Stack 620K 62 \nRosetta Thread Context 620K 62 \nSQLite page cache 256K 2 \nSTACK GUARD 28K 7 \nStack 23.9M 36 \nStack Guard 56.1M 24 \nVM_ALLOCATE 5732K 77 \nVM_ALLOCATE (reserved) 12K 3 reserved VM address space (unallocated)\n__CTF 824 1 \n__DATA 43.1M 606 \n__DATA_CONST 36.1M 359 \n__DATA_DIRTY 1548K 197 \n__FONT_DATA 2352 1 \n__LINKEDIT 197.7M 45 \n__OBJC_RO 70.7M 1 \n__OBJC_RW 2154K 2 \n__TEXT 736.0M 608 \ndyld private memory 260K 2 \nlibnetwork 640K 16 \nmapped file 8.3G 1363 \nshared memory 808K 16 \nunshared pmap 14.4M 11 \n=========== ======= ======= \nTOTAL 11.4G 4385 \nTOTAL, minus reserved VM space 11.4G 4385 \n",
"legacyInfo" : {
"threadTriggered" : {
"queue" : "com.apple.main-thread"
}
},
"logWritingSignature" : "ca17c7fbe36ae36062f3ea1c8c93f1a6def62f35",
"trialInfo" : {
"rollouts" : [
{
"rolloutId" : "5fb4245a1bbfe8005e33a1e1",
"factorPackIds" : {

},
"deploymentId" : 240000021
},
{
"rolloutId" : "60186475825c62000ccf5450",
"factorPackIds" : {

},
"deploymentId" : 240000062
}
],
"experiments" : [
{
"treatmentId" : "a092db1b-c401-44fa-9c54-518b7d69ca61",
"experimentId" : "64a844035c85000c0f42398a",
"deploymentId" : 400000019
}
]
},
"reportNotes" : [
"PC register does not match crashing frame (0x0 vs 0x10F715118)"
]
}

Model: Mac14,2, BootROM 10151.41.12, proc 8:4:4 processors, 8 GB, SMC
Graphics: Apple M2, Apple M2, Built-In
Display: Color LCD, 2560 x 1664 Retina, Main, MirrorOff, Online
Memory Module: LPDDR5, Micron
AirPort: spairport_wireless_card_type_wifi (0x14E4, 0x4387), wl0: Sep 1 2023 19:46:07 version 20.10.1073.3.8.7.165 FWID 01-b66346c5
AirPort:
Bluetooth: Version (null), 0 services, 0 devices, 0 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
USB Device: USB31Bus
USB Device: USB31Bus
Thunderbolt Bus: Laptop, Apple Inc.
Thunderbolt Bus: Laptop, Apple Inc.

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kglad Community Expert
Community Expert ,
Nov 02, 2023 Nov 02, 2023

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community bugs">
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Amal. Adobe Employee
Adobe Employee ,
Mar 04, 2024 Mar 04, 2024
LATEST

Hi there 
 
Hope you are doing well and sorry to hear that
 
Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.
 
What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.08.20555 installed. Go to Help > Check for updates and reboot the computer once.
 
Please try to reset the Acrobat preferences as described here https://adobe.ly/49YdsvO
 
You may also try to create a new test user profile with full admin rights or enable the root account in MAC (https://adobe.ly/49OoX90) and try using the application there and check.

 

~Amal

Regards
Amal
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