Adobe Pro DC users no longer able to send for signature

New Here ,
Mar 30, 2022 Mar 30, 2022

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Our users are trying to send a pdf doc with signature for signing but they are not authorized.

They all used to be able to do this with their Pro DC license . 

Please see attached screenshot.

Can someone explain what has changed?

768D9B3D-48D3-4D2C-AA01-BCDED3EEC41B.png

 

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General troubleshooting , How to

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Adobe Employee ,
Mar 31, 2022 Mar 31, 2022

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Hi Anthony,

 

Hope you are doing well. 

As explained above, all the users who are trying to send the document for signature, are now getting this error "Could not send".

The issue occurs when the Adobe ID is being changed, but the Adobe Sign account is not automatically updated. As if there is already an existing Adobe Sign account with the new email address.

Is that the case here? Have you or your organization has tried or changed the email address on your Adobe account?

 

If yes, then please read this article to understand how can this be fixed. https://community.adobe.com/t5/adobe-acrobat-sign-discussions/got-stuck-in-the-middle-of-sending-pdf... 

 

Thanks,

Akanchha 

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New Here ,
Mar 31, 2022 Mar 31, 2022

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Hello, I’m not sure that link answers my question because it says we need to reach out to Adobe Support which I am doing here. We have 100 accounts. 
 
Adobe Solution:  

To get your new Adobe ID synced with your existing Adobe Sign account, you need to get in touch with Support Team. Our team will help you updating your new email in your Adobe Sign account.

Here's how you contact Adobe Sign support team for the specific steps to fix the issue:

  • Click on this link: https://helpx.adobe.com/support.html
  • Click on “Contact Us” at the bottom right-hand side.
  • Make sure you log in with your Adobe ID under which you have the Adobe 

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