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Adobe Pro - Sign in Prompt appearing on Roaming profiles

New Here ,
Nov 05, 2022 Nov 05, 2022

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Hi,

we are working out of a citrix farm with over 100 servers and we are running into an issue where on the first sign into a citrix server and launch of adobe - we are prompted with the standard login which authenticates the licesning against the admin console.

That works as usual - a close\relaunch of adobe then we see our plugins added - again that is usual behaivour.

 

if we sign out of that one server and hit another server - we are then prompted with another adobe sign in. it like the profile\license\authentication process has then been completely lost.

 

has anyone come across this issue? is there something in the users profile we must change? any registry keys we need to applying to the machines?

 

we are using version 2021.001.20135 - acrobat pro.

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General troubleshooting

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Adobe Employee ,
Dec 16, 2022 Dec 16, 2022

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Hi @Louis26820800vpev,

 

Hope you are doing well. Sorry for your experience with Acrobat DC and the delayed response.

 

Would you mind checking the given article for the steps mentioned:

Citrix Virtual Apps and Desktops — Acrobat Desktop Virtualization Guide

 

Also, we suggest updating the application to the lates for a seamless experience.

 

Let us know if this helps.

 

-Souvik.

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