Adobe Reader crashes or is not responding

[Frezerino]

Hi,
we have currently a big Problem with using the Adobe Reader Version 24.2.20991 (Update to current Version 24.2.21005 shows the same Issue).
If you try to use the AdobeReader, the performance and loading time, (only to view the document) is exordanary bad.
If the Users try to edit an document, the Reader shows no response and crashes or remain in this status.
We found a workaround to "solve" this issue.
-> deactivate the Protected Mode At Startup
Since this is manual fix, we get a lot of Tickets about this Issue.
Is there any Global fix or a fix planned for an upcoming version?
Thanks in advance.

[Frezerino]

Edit:
the crashes are random.
Sometimes if user only want to show PDFs and sometimes when they want to edit or sign a document.

[Jakob Berget]

Hi Tariq,

Yes I have done that now:

The ID is: 3feee8a3-f37e-405c-9c29-2e048ff387c2



Med venlig hilsen
/ Kind regards

Jakob Berget
IT Manager
[PII removed by moderator]

[Jakob Berget]

Hi Adobe,

Is there ANY news on this?

We have installede the latest version (.20112) but opening either a document or just options (preferences) makes it stall 100% for several minuttes.

KR

Jakob

[S. S]

@Jakob Berget We are still working on the fix. 

This will be fixed with the upcoming update.

-Souvik

[FVEG]

Had same issue, resolved it by changing the number of documents in recently used list. Preferences > Documents > Documents in recently used list. The default is 100, changed to 10 and its now ok.
Adobe why on earth would any user need to see the last 100 documents in a recent file list? The program has to generate thumbnails for these every time too. 

[MrRosso123]

Crashes are also happening while using "Digitally sign" option in 64-bit 2024.003.20112 version, when you highlight where the sign should be located reader just closes. Also there is an issue with printing, after hitting print, the printer is displaying an error like as if something is wrong with the document, on another workstation the preview doesn't work, the preview is just blank and the printer is putting out a blank piece of paper as well.

[S. S]

@MrRosso123 Sorry to hear about it.

Would you mind sharing a few details for further investigation:

1. The app version of Acrobat you are using (go to Menu-> Help-> About Acrobat Pro DC);

2. The Windows version of your system;

3. A screen recording of the issue you experience;

4. Would you mind sharing the log files with me so I can share them with the team to investigate further?

Please use this link: https://adobe.ly/46V1xyv to collect crash logs and share the unique ID of the log.

-Souvik