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Adobe Reader crashs constantly

New Here ,
Dec 08, 2022 Dec 08, 2022

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The version 22.003.20282 crashes constantly.

Currently there is no newer version and the "Disable Protected View" setting doesn't help, we are forced to uninstall this version and install an older version.

This helps only for some days, because the program updates itself to the version which crashes.

Our service technicians are blocked of thier tasks at the construction sites, as they are depending on the information platform, whis is build up with thausans of PDF documents.

We are desperate - is there any alternativ to PDF reader?

Thank you anybody for any tipp.

 

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Crash or freeze

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Adobe Employee ,
Dec 11, 2022 Dec 11, 2022

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Hi @avescoag 

 

Sorry to hear about the trouble caused.

Looking at the description given above, it seems you have had trouble with the latest version only. However, the previous version was working fine. 

Would you mind creating a new user profile with full admin rights and running the latest version on that to test if it works well? 

https://get.adobe.com/reader/enterprise/ 

This time, try disabling the protected mode at startup as well

Navigate to Reader>Edit>Preferences>Security (Enhanced)>disable "Protected Mode at Startup" and "Enhanced Security">OK>Reboot Reader [Windows]

 

Thanks,

Akanchha

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New Here ,
Dec 11, 2022 Dec 11, 2022

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Too bad this doesn't work, I tried it several days ago and again just now and nope... not fixed!!!  

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Adobe Employee ,
Dec 21, 2022 Dec 21, 2022

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Sorry to hear about that @Tr3 

Hope you have tried what has been suggested above. Can you please Run this cleaner tool to remove the existing installer and application’s files traces:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

Download the Acrobat installer from here:

https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

If it still doesn't work, share the following logs with us.

Please collect the Adobe CC logs at https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html. Share them by uploading them to cloud storage (any)

 

 Procmon Logs:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html

 

Let us know how it goes.

 

 

Thanks,

Akanchha

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