Hello Adobe Community,
Curious if anyone else is observing issues with Decemeber Planned Update for Adobe Reader DC (32-bit)?
Our organization has recently updated Adobe Reader DC (32-bit) to version (23.008.20421) and now we're seeing wide spread crashes when accessing PDF forms over UNC shares.
Fortunately, the 64-bit version of Reader or the Pro version(s) do not seem to be affected.
To replicate in our environment, a user simply needs to open a PDF on a UNC share, type information into the fields, exit & don't save. Re-open, and repeat. Usually crash will occur in about 1-5 tries.
We've rolled back some clients to the November Planned Update patch (2023.006.20380) and this problem no longer exists.
Here's the Windows Application Event log when the crash occurs:
Faulting application name: AcroRd32.exe, version: 23.8.20421.0, time stamp: 0x65738350
Faulting module name: AcroRd32.dll, version: 23.8.20421.0, time stamp: 0x6573834c
Exception code: 0xc0000005
Fault offset: 0x00d28d0c
Faulting process id: 0x425c
Faulting application start time: 0x01da3a9fd29f396f
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe
Faulting module path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.dll
Report Id: 9e01be02-f3aa-4de4-97cf-81f88f3321b3
Faulting package full name:
Faulting package-relative application ID:
When searching through other communitieis (ie Reddit, Stack, etc) not seeing too many recent issues with crash (0xc0000005) however they're may be a patch latency for orgs to start installing the December Planned Update.
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