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Adobe Reader DC (32-bit) Crash (0xc0000005) when updated to December 23.008.2042x Planned update

New Here ,
Dec 29, 2023 Dec 29, 2023

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Hello Adobe Community,

Curious if anyone else is observing issues with Decemeber Planned Update for Adobe Reader DC (32-bit)?

Our organization has recently updated Adobe Reader DC (32-bit) to version (23.008.20421) and now we're seeing wide spread crashes when accessing PDF forms over UNC shares.

Fortunately, the 64-bit version of Reader or the Pro version(s) do not seem to be affected. 

To replicate in our environment, a user simply needs to open a PDF on a UNC share, type information into the fields, exit & don't save. Re-open, and repeat. Usually crash will occur in about 1-5 tries.

We've rolled back some clients to the November Planned Update patch (2023.006.20380) and this problem no longer exists.

Here's the Windows Application Event log when the crash occurs:

Faulting application name: AcroRd32.exe, version: 23.8.20421.0, time stamp: 0x65738350
Faulting module name: AcroRd32.dll, version: 23.8.20421.0, time stamp: 0x6573834c
Exception code: 0xc0000005
Fault offset: 0x00d28d0c
Faulting process id: 0x425c
Faulting application start time: 0x01da3a9fd29f396f
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe
Faulting module path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.dll
Report Id: 9e01be02-f3aa-4de4-97cf-81f88f3321b3
Faulting package full name:
Faulting package-relative application ID:

When searching through other communitieis (ie Reddit, Stack, etc) not seeing too many recent issues with crash (0xc0000005) however they're may be a patch latency for orgs to start installing the December Planned Update.

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Adobe Employee ,
Jan 01, 2024 Jan 01, 2024

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Hi @MB702 

 

Hope you are doing well and thanks for reaching out.

 

Would you mind collecting the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html  , Procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and Crash/freeze logs https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html  and  share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.

Regards
Amal

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