Adobe reader dc crashing windows 10 machines june 2022

New Here ,
Jun 30, 2022 Jun 30, 2022

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Hello,

 

I know this has been asked previously, and most solutions have been people have changed to a different software. 

but we are currently having issues this last week where adobe reader is crashing windows 10 machines regardless of what version you have. Has anyone experienced this in june 2022.

 

below is error in event viewer

Event viewer - Error on prod-rds06 adobe - 29/06/2022 10:12:48

Event ID - 1000

 

Faulting application name: RdrCEF.exe, version: 22.1.20142.0, time stamp: 0x629bdf05

Faulting module name: KERNELBASE.dll, version: 6.3.9600.20369, time stamp: 0x626a1077

Exception code: 0xe0000008

Fault offset: 0x00014128

Faulting process id: 0x2174

Faulting application start time: 0x01d88b984b3bf16a

Faulting application path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\acrocef_2\RdrCEF.exe

Faulting module path: C:\Windows\SYSTEM32\KERNELBASE.dll

Report Id: a4b2645c-f78b-11ec-8121-0050568bf23c

Faulting package full name:

Faulting package-relative application ID:

 

 

 

System

-

Provider

[ Name]

Application Error

-

EventID

1000

[ Qualifiers]

0

Level

2

Task

100

Keywords

0x80000000000000

-

TimeCreated

[ SystemTime]

2022-06-29T09:12:48.000000000Z

EventRecordID

1707251

Channel

Application

Computer

prod-rds06.XX2.LOCAL

Security

-

EventData

RdrCEF.exe

22.1.20142.0

629bdf05

KERNELBASE.dll

6.3.9600.20369

626a1077

e0000008

00014128

2174

01d88b984b3bf16a

C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\acrocef_2\RdrCEF.exe

C:\Windows\SYSTEM32\KERNELBASE.dll

a4b2645c-f78b-11ec-8121-0050568bf23c

 

has anyone had this issue before as ideally need a root cause on why it all of a sudden happened.

 

uninstall and re install and repair was also done makes no difference.

 

this is multiple machines and servers also.

 

so any advice would be much appreciated.

 

Thank you,

Rup

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Crash or freeze

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Community Expert ,
Jun 30, 2022 Jun 30, 2022

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If it's on multiple machines, that would point to a problem with the software, or the environment the software is running in. I have not experienced this, and I have not heard about this happening first hand. It is possible that something else on your system is then causing Acrobat or Reader to crash (e.g. something in the operating system). To rule out a problem with Acrobat or Reader, I would run the Adobe Cleaner app to remove anything that a normal uninstall might leave on the system: https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

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