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Hello,
I know this has been asked previously, and most solutions have been people have changed to a different software.
but we are currently having issues this last week where adobe reader is crashing windows 10 machines regardless of what version you have. Has anyone experienced this in june 2022.
below is error in event viewer
Event viewer - Error on prod-rds06 adobe - 29/06/2022 10:12:48
Event ID - 1000
Faulting application name: RdrCEF.exe, version: 22.1.20142.0, time stamp: 0x629bdf05
Faulting module name: KERNELBASE.dll, version: 6.3.9600.20369, time stamp: 0x626a1077
Exception code: 0xe0000008
Fault offset: 0x00014128
Faulting process id: 0x2174
Faulting application start time: 0x01d88b984b3bf16a
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\acrocef_2\RdrCEF.exe
Faulting module path: C:\Windows\SYSTEM32\KERNELBASE.dll
Report Id: a4b2645c-f78b-11ec-8121-0050568bf23c
Faulting package full name:
Faulting package-relative application ID:
System
- | Provider |
[ Name] | Application Error |
- | EventID | 1000 |
[ Qualifiers] | 0 |
Level | 2 |
Task | 100 |
Keywords | 0x80000000000000 |
- | TimeCreated |
[ SystemTime] | 2022-06-29T09:12:48.000000000Z |
EventRecordID | 1707251 |
Channel | Application |
Computer | prod-rds06.XX2.LOCAL |
Security
- | EventData |
RdrCEF.exe
22.1.20142.0
629bdf05
KERNELBASE.dll
6.3.9600.20369
626a1077
e0000008
00014128
2174
01d88b984b3bf16a
C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\acrocef_2\RdrCEF.exe
C:\Windows\SYSTEM32\KERNELBASE.dll
a4b2645c-f78b-11ec-8121-0050568bf23c
has anyone had this issue before as ideally need a root cause on why it all of a sudden happened.
uninstall and re install and repair was also done makes no difference.
this is multiple machines and servers also.
so any advice would be much appreciated.
Thank you,
Rup
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If it's on multiple machines, that would point to a problem with the software, or the environment the software is running in. I have not experienced this, and I have not heard about this happening first hand. It is possible that something else on your system is then causing Acrobat or Reader to crash (e.g. something in the operating system). To rule out a problem with Acrobat or Reader, I would run the Adobe Cleaner app to remove anything that a normal uninstall might leave on the system: https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html