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Adobe Reader not able to copy paste after new update 2023.003.20244

New Here ,
Aug 04, 2023 Aug 04, 2023

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Like refered to on the subject, I can´t copy and paste from the pdf to another app anymore.

The pdf is not locked, Copy content is allowed, it is not scaned text...

Tried with pdfs used in the past which previously worked, but now doesn't.

Is this a bug that is going to get fixed.... or is it to have us buy the paid version ?

 

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General troubleshooting , PDF

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Adobe Employee ,
Aug 04, 2023 Aug 04, 2023

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Hi @Up314943823jvf 

 

Thanks for reporting this to us. 

Since it's a newer version, we assume you are already on the New UI. Since your document is not scanned and it worked with the same file before, we would like you to try a couple of steps given below-

1- Open Acrobat>Preferences (Ctrl+K)>Security (Enhanced)>disable "Protected Mode at Start-up," "Protected View," and "Enhanced Security">OK>close and reopen Acrobat. [Windows only]

Note: these changes are only for testing purposes. Once tested, please change it back to the previous setting. 

2-  Please share any files with us that are causing trouble here. We want to test the same at our end. 

 

 

Thanks,

Akanchha

 

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New Here ,
Aug 08, 2023 Aug 08, 2023

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Hi,

 

Thanks for your reply and apologies for my late reply.

Making the indicated changes in the settings, at first, made no difference...

But after reseting them... it now lets me copy.

Note that it is not working like before.

Now when I copy text to an email, it creates the border like if I were copying the excel cell.

It might be because the pdfs I work with are created from excel files....

But still... this did not happen before.

Anyway... at least now I can copy and paste.

Hope this gets resolved on a new update.

Thanks for the help.

 

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New Here ,
Sep 21, 2023 Sep 21, 2023

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I have had the same problem in that i have highlighted the imaage clicked on copy and when i have pasted into another document a blank box is produced.

I tried what you staed above no difference

 

Regards

Neil

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Community Beginner ,
Sep 22, 2023 Sep 22, 2023

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Hi,

there is a potential cause that prevents copy pasting from Acrobat to other apps: Kaspersky Internet or total security's clipboard data protection feature.
If Kaspersky's "safe money" module is active (for example in a browser tab opened for online purchases), Kaspersky's clipboard data protection function is activated and prevents copying and pasting of data between some apps and others.

Regards

Stev.

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New Here ,
Sep 22, 2023 Sep 22, 2023

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I don't have Kaspersky i am using microsoft only

 

Regards

 

Neil

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Community Beginner ,
Sep 23, 2023 Sep 23, 2023

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HI,
what I wrote refers only to my experience and the initial topic. Like the user Up314943823jvf, I was no longer able to copy and paste text from Acrobat to other apps. In my case the cause was "safe money".
So I solved it.
Regards.

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New Here ,
Oct 20, 2023 Oct 20, 2023

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I have the same issue, also cant change the text box colour anymore.......great update.

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