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Adobe Reader slow to Open

New Here ,
May 13, 2021 May 13, 2021

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Adobe reader takes 20-30 seconds to open when I attempt to open and view a PDF.  I've checked for updates, rebootd my computer, deselected Enable Protected Mode at Startup.  Nothing seems to work.  Help!  I'm losing hours of my life waiting for these docs to open.

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General troubleshooting

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Adobe Employee ,
May 13, 2021 May 13, 2021

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Hi there

 

Hope you are doing well and sorry for the trouble. As described Acrobat Reader DC is slow in opening the PDF files and yo have tried most of the trobleshooting steps with no success

 

Would you mind sharing the version of the Adobe Acrobat Reader DC you are using? To check the version go to Help > About Acrobat and make sure you have the latest version 21.01.20155 installed. Go to Help > Check for Updates.

 

Also please try to repair the installation (Win Only) from the help menu and see if that works.

 

If it still doesn't work, please reset the Acrobat Preferences to default as described in the help page - https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792...

 

You may also try to create a new test user profile in Windows with full admin rights or enable the root account if you have Mac and try using the application there and check .

 

Regards

Amal

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