Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Adobe Reader vs Acrobat DC Download PDF Issue

New Here ,
Jul 17, 2021 Jul 17, 2021

Copy link to clipboard

Copied

I am having trouble downloading a document from a site (my bank) that says it requires Adobe Reader.  I have Adobe Acrobat Standard DC 2015. Could this be the problem?  Have tried with 3 different docs and it goes into an endless loop saying it is retrieving the doc.

Thanks in advance for any help!

TOPICS
General troubleshooting

Views

28

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jul 17, 2021 Jul 17, 2021

Copy link to clipboard

Copied

First, download the PDF from your bank and save it to your computer.

Then launch any verson of Acrobat — Reader, Standard, Pro — and then open the PDF that you saved.

 

Bevi Chagnon | Designer & Technologist for Accessible InDesign + PDFs |
Books & Classes | PubCom

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jul 18, 2021 Jul 18, 2021

Copy link to clipboard

Copied

LATEST

No, that's not is. Acrobat Standard can open any PDF file Reader can.

What is the exact text of the message you're seeing, and where do you see it?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines