Adobe reps keep telling me my subscription will be cancelled in 24 hours. it is not.

New Here ,
Jun 05, 2022 Jun 05, 2022

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I was told by an adobe representative in the help chat that my subscription would be cancelled with no fee in 24 hours. It was not and I checked in the next day and was told the same thing. I keep checking every few days and they say the same thing: it will be cancelled in 24 hours. I'm beginning to think I am trapped in time loop. This is terrible customer service and I do not know how to make it end, as I am always told to wait 24 hours.

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Adobe Employee ,
Jun 06, 2022 Jun 06, 2022

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Hi @Rosemary24740919n5eh 

 

Sorry for the trouble. Please share the below-mentioned details in a private message so we can assist you further with this: 

1. Contact number

2. Best time to call and timezone

 

For sending a private message follow the below steps:

  1. Tap my name beside my profile picture.
  2. Tap send a message.
  3. Write your message and tap send.

 

We are looking forward to hearing back from you.

 

Thanks,

Harsh

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New Here ,
Jun 06, 2022 Jun 06, 2022

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I received help by messaging Adobe on facebook. They directed me to twitter where that representative was able to cancel my subscription immediately.

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