Adobe reps keep telling me my subscription will be cancelled in 24 hours. it is not.

[Rosemary24740919n5eh]

I was told by an adobe representative in the help chat that my subscription would be cancelled with no fee in 24 hours. It was not and I checked in the next day and was told the same thing. I keep checking every few days and they say the same thing: it will be cancelled in 24 hours. I'm beginning to think I am trapped in time loop. This is terrible customer service and I do not know how to make it end, as I am always told to wait 24 hours.

[Harsh Vardhan Pareek]

Hi @Rosemary24740919n5eh 

Sorry for the trouble. Please share the below-mentioned details in a private message so we can assist you further with this: 

1. Contact number

2. Best time to call and timezone

For sending a private message follow the below steps:

1. Tap my name beside my profile picture.
2. Tap send a message.
3. Write your message and tap send.

We are looking forward to hearing back from you.

Thanks,

Harsh

[Rosemary24740919n5eh]

I received help by messaging Adobe on facebook. They directed me to twitter where that representative was able to cancel my subscription immediately.