Adobe shared PDF reviews not loading for some reviewers

[DEIFDK]

Hi,

We are experiencing a problem with Adobe shared PDF reviews. 

Some of the reviewers are reporting to me that the reviews are not loading.  This includes both the PDF and the sidebar of tools.  All the reviewers are within the same org, and also within the same network.  For some they load fine and others they do not load.

Example:

As originator I can access the reviews without problem.  

As the sidebar tools are not loading, they are also unable to open the link in the local desktop app.

I cannot see any reported issues currently on the Document cloud.  

The shared reviews are uploaded under EU link paths.

What might the problem be?  Or is there a problem with the cloud service currently?  This issue has occured since yesterday (13th and 14th October).

Thanks

Julian 

[creative explorer · Accepted solution]

@DEIFDK it could be Adobe's server-side issue, or a syncing issue. Since all reviewers are on the same network and within the same organization, and the issue only affects a subset of users, it’s possible that Adobe’s Document Cloud services are experiencing partial outages or sync delays. One workaround that’s helped others is to go into Edit > Preferences > General in Acrobat and uncheck “Show online storage when opening files”, then restart the app. This can sometimes force Acrobat to reinitialize its cloud connection and restore access to shared tools.

If that doesn’t help, using the web version temporarily or re-sharing the document with updated permissions may offer a short-term fix.

[DEIFDK]

Thank you for your reply. 

I didn't see any issues on the Document cloud on the status. 

But I have sent this information to the reviewers who are experiencing issues.  To see if this helps.

Julian