Adobe Sign-In Keeps popping up everytime on Remote Desktop Server

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Sep 06, 2022 Sep 06, 2022

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Hi Adobe Support,

 

We have had an issue with Adobe Acrobat Reader where the sign-in keeps popping up every weekend. We have 2 Remote Desktop Servers RDS01 and RDS02 and Adobe Acrobat Reader is both installed on the same server. Mostly it happens to RDS02.

 

We have tried to put all the registry below but no luck at all. We ended up reinstalling the Adobe Reader during after hours and resolves the issue.  Both servers are also part of RDS POOL.

 

  • Windows Registry Editor Version 5.00
  • [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Policies\Adobe\Acrobat Reader\DC]
  • [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown]
  • "bToggleAdobeSign"=dword:00000001
  • "bSuppressSignOut"=dword:00000001
  • "bUsageMeasurement"=dword:00000000
  • "bUpdater"=dword:00000000
  • [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown\cCloud]
  • "bEnableAcrobatHS"=dword:00000001
  • [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown\cDefaultLaunchURLPerms]
  • "tSchemePerms"="version:2|shell:3|hcp:3|ms-help:3|ms-its:3|ms-itss:3|its:3|mk:3|mhtml:3|help:3|disk:3|afp:3|disks:3|telnet:3|ssh:3|acrobat:2|mailto:2|file:1|rlogin:3|javascript:4|data:3|jar:3|vbscript:3"
  • "tSponsoredContentSchemeWhiteList"="http|https"
  • "tFlashContentSchemeWhiteList"="http|https|ftp|rtmp|rtmpe|rtmpt|rtmpte|rtmps|mailto"
  • [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown\cIPM]
  • "bShowMsgAtLaunch"=dword:00000000
  • [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown\cServices]
  • "bToggleSendAndTrack"=dword:00000001
  • " bTogglePrefsSync"=dword:00000001
  • "bToggleFillSign"=dword:00000001
  • " bToggleAdobeSign"=dword:00000001
  • "bToggleWebConnectors"=dword:00000001
  • [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown\cSharePoint]
  • "bDisableSharePointFeatures"=dword:00000001
  • [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown\cWebmailProfiles]
  • "bDisableWebmail"=dword:00000001
  • [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown\cWelcomeScreen]
  • "bShowWelcomeScreen"=dword:00000000
  • [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown\
  • Value Name: bAcroSuppressUpsell 
  • Reg_DWORD value 1

 

Can we please have someone to provide an insight of this? We download the adobe reader here: https://get.adobe.com/reader/

 

TOPICS
Crash or freeze , General troubleshooting , Standards and accessibility

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